Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Everything Jett Print does is guaranteed from our Graphic Design to all of our printing products, if you're not happy, we're not happy! We love to make you look good & if you don't, we don't.

Question 2

How did you decide to get into your line of work?

Accepted Answer

After many years in the Printing Industry & working at Printing Businesses located on the Gold Coast, Byron Bay & Tweed Heads for the past 13 years, I (Jodie) decided to take the plunge and start my own Printing Business, operating Jett Print from my home town of Mullumbimby.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

There are too many client stories to share, you can go to our website & check out some testimonials from some of our satisfied clients: http://jettprint.com.au/testimonials/

Question 4

What do you like most about your job?

Accepted Answer

It is going to sound corny, but everything! Jett Print love Designing & Printing. Having fantastic clients who love our work & recommend us just sweetens the deal!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How much will my job be? What do you need from me to get started? How long until my job is finished? Do you have some samples I could see? What do you your existing customers say about you?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

WHERE ARE YOU?  Jett Print is operated from Mullumbimby in Northern NSW, just near Byron Bay & not too far from The Gold Coast & Brisbane. We are an online business and are always contactable via phone or email from 9 am – 5 pm, Monday – Friday.  Jett Print is a print broker, so we do not print on-site. We specialise in print management & partner with Australian businesses only. We have sourced professional trade printers that consistently produce high quality printed material. Whatever your printing requirements, you can guarantee that when you place your order with Jett Print it is handled by experienced and skilled professionals. The majority of our print partners are based on the Gold Coast, Brisbane & Northern NSW. All Graphic Design is done in house by Jett Print.  WHAT’S YOUR TURNAROUND TIME? Jett Print dispatch the majority of our products within 2-3 days from order placement. NCR Books & Drink Coasters, take longer. Delivery time depends on your location. Please speak with us if you have a strict deadline, we will work with you.  CAN YOU GIVE ME A QUOTE? Sure can! Fill out our Quote Request Form or EMAIL US or phone us with your requirements & we will email you a quote as quick as we can.  HOW DO I ORDER? Head on over to our SHOP or EMAIL US your print ready file, or if you require Graphic Design or set up of a file , let us know & we will get that process started. If your file is right to go you get a confirmation email with a proof attached that will need to be approved with confirmation of payment before we can process your order.  HOW DO I PAY? Payment is accepted via EFT or Credit Card. After you place your order, you will be an emailed an invoice. Payment is required before commencement of work.  WHAT IS A PRINT READY FILE? A print ready file is exactly that, a file that is supplied to us correctly & ready for printing, click here for all the info you need. You can also check out our templates page for additional information. Please call us if you have any questions or if you need our Graphic Designer to assist you with the creation of your file.  WHAT IS A “PROOF”? A PDF proof is supplied for every order. The PDF proof allows you to confirm we are printing the correct file and that the layout is what you are after. Every order must be approved prior to printing. This is done via email.  HOW CAN I BE SURE I AM ORDERING THE CORRECT PRODUCT? Jett Print has tried to make specifications clear on their pricing guide but if you are in doubt, you can ask us quickly via our live chat feature or you can EMAIL or call us, we are always happy to help out.  I CAN’T FIND WHAT I AM LOOKING FOR If you are after a specific item, please EMAIL US so we can provide a personlised quote for you  HOW MUCH IS DELIVERY? Delivery is included in all products (additional charges may apply for Coasters, NCR Books & A-Frames, depending on location), for a street address only, delivery to PO Boxes will be additional for all products POA. Delivery is for 1 x Delivery Point only. Delivery does not include Distribution, Multiple Delivery Points or Split Deliveries. We can organise these services for you though POA.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Jett Print are passionate about what they do, and it shows! We have a track record for delivering quality Graphic Design & Printed material. That is why our clients keep returning to us.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Why you should choose Jett Print as your Print Supplier  We have a Price Guarantee  Jett Print knows that every dollar matters, which is why we have a price guarantee. If you receive a quote for a comparable product that is cheaper than our price, we will match that price* and still provide unbeatable service and quality. Competitive pricing must be sighted by Jett Print, *pricing matched at Jett Print’s discretion.  We do things Quickly!  Once orders are placed with Jett Print, they are usually processed within the hour, and the majority of our products are dispatched within 1 – 2 days. Let us know your deadline, we will work with you.  Our Quality is the Best  Put simply, if you look good, we look good. We will never dispatch a product unless it has passed all of our Quality Control check points.  Our Service will not be beaten  Our response time is amazing, we’re contactable via phone or email Monday-Friday 9 am – 5 pm.  We know a lot about Printing  Jett Print has been doing this for a very long time, we know our stuff!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We have a quote request form on our website: http://jettprint.com.au/quote-request/  Business Name* Contact Name* Phone Number* Email Address* Job Title * (ie. Flyers, business cards etc) Size* Stock*      Paper     Card  Print Sides*      1 Sided     2 Sided  Quantities* Supplying a Print Ready PDF*      Yes     No  Additional Details

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

* Order in Bulk - The more you order, the less the unit cost is, with all our products. * Supply your file as a print ready PDF - Have a professional Graphic Designer do this for you, or Jett Print can do it for you. * Stick with Industry sizing on products, sometimes if a product is a different size, we can't fit as many on a sheet for printing, so we need to print more, which in turn costs more.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Jett Print would like to offer any customers referred from One Flare 1,000 Business Cards for $120, this includes GST & delivery to your door! Your file must be supplied as a print ready PDF

Question 12

What makes your pricing competitive?

Accepted Answer

Jett Print is a print broker, so we do not print on-site, meaning we have very little overheads, so we can give our clients extremely competitive pricing. We specialise in print management & partner with Australian businesses only. We have sourced professional trade printers that consistently produce high quality printed material. Whatever your printing requirements, you can guarantee that when you place your order with Jett Print it is handled by experienced and skilled professionals. The majority of our print partners are based on the Gold Coast, Brisbane & Northern NSW. All Graphic Design is done in house by Jett Print.

Question 13

How do you normally charge for your service?

Accepted Answer

Our price range varies with each product, please contact for competitive pricing on your next Printing or Graphic Design project. Our Business Cards start from as little as $70, flyers from $55, Brochures from $256, Graphic Design is $90 per hour or part thereof

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

As well as Printing Services, Jett Print also offer Graphic Design & Marketing Advice.  It doesn’t matter what you are looking to print, you can be sure Jett Print will be able to help you out with one of their many services.  You can order our printing services online too! Simply visit our shop to find what you are looking to print and you will be able to order your printing online. It really is that easy!  If you have any further questions please contact us.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Jett Print have been in the printing game for a very long time, so we know our stuff! Experience is much more important than any qualification that is written on a piece of paper. Contact us today, you won't be disappointed with our service, quality or pricing.

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