Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

my business is fully guaranteed and I have a large public liability insurance which has never been used as all works are completed correctly, I give a guarantee with all works completed by my company.

Question 2

How did you decide to get into your line of work?

Accepted Answer

i have been carrying out roof works for over 30 years ,my uncles were all in the building game especially roofing so with there contacts i just followed on with them and my nephews are also now in the roofing business.

Question 3

What do you like most about your job?

Accepted Answer

what i like most about fixing roofs and leaks is the trust and confidence people have in me and leaving them happy in the knowledge that there roof is wind and watertight so they csn relax at night when the rain comes.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

how long have you been in the profession, are you time served, can you show me reviews from people you have carried out works for, do you guarantee your work, are you experienced in this exact line of work.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

can you fix my roof and does it need fixed  , to which I reply 100 % yes that I will fix it and 100% honesty I will tell them if it needs fixed.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

my company have been carrying out roof repair works for all major insurance builders in Australia where we have been the top operator in wa  for the last two years with claim central who have over 500 trades partners on there books.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

no 1 roof repairer for major insurance builders in perth wa , also main roof repairer for major estate agents around the cbd and south of the river,

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

why do you think you need repair works carried out, the roof area , the condition of the roof, can I organise a site visit,

Question 9

What makes your pricing competitive?

Accepted Answer

I keep my quoting competitive by being honest and knowing what is involved in the works and making sure that all works carried out are to the best standard and there will be no need to return as the works will be completed 100 % correctly

Question 10

How do you normally charge for your service?

Accepted Answer

i usually carry out the works and send an invoice with bpay details or accept a cheque whichever is easier for the customer.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

my company specialises in ridge cap repair works, repoint works and roof tile repair and  renewal works with a guarantee on all works carried out.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have over 25 years experience in the roofing industry , from full re roof contracts to small repair jobs, all re-point works, ridge cap repairs lead work , chimney repairs and  removals, skylight repairs, slating, roof tiling ,power wash roof cleaning, roof coating.

Jim Russell Roofing Services

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