Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our dedicated team is security checked, insured, assessed and monitored at all times.   We offer a 100% Service Satisfaction Guarantee on all our work. If you are not happy on completion please advise us within 24 hours and we will redo the work (at our expense) to your satisfaction.

Question 2

How did you decide to get into your line of work?

Accepted Answer

The flexible work hours and financial independence that we get from being a business owner has really helped our young but ever growing family

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One client has had many cleaners in the past but was not happy with their service,however, once we have serviced that client they were really impressed with our work that we are still servicing them until this day.

Question 4

What do you like most about your job?

Accepted Answer

The most satisfying achievement we can accomplish with our jobs is when we help our clients with thier needs and they are fully satisfied with our work.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

For a customer to know which is the right service professional they should hire, they should ask all the questions they can think of. There are no silly questions even to the smallest detail of the service.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most clients would want to know how much they would be paying for. The reason we give a quote is we make sure that all our clients would be charged accordingly to give them the best quality of service for the best value for money.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are fully trained and skillful with our trade and have many years of experience. However, as human beings we do make mistakes and miss some things. We are transparent and honest about this so if we do forget something please do not hesitate to inform us and we will make sure the job is done to your satisfaction.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have extremely high standards with exceptional attention to detail and are devoted to providing every single client with 100% customer satisfaction. For your peace of mind, we have a current police accreditation are fully trained and insured experts in cleaning.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before we can provide a quote we would need to know what type of cleaning is required. (Please see the services we provide).   For house cleaning we would need to know details of the property such as type, size, how many bedrooms and bathrooms, the condition of the property, how often the cleaning is required, what specific things a client may want to include or exclude.   For oven cleaning, we would want to know the size and type of the oven, how many racks, trays and its condition.   For window cleaning, number of windows, sizes, type and how many storeys.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Want to save money? We offer a 100% Service Satisfaction Guarantee on all our work. If you are not happy on completion please advise us within 24 hours and we will redo the work (at our expense) to your satisfaction.   Concerned about accidental damage or theft?  Our dedicated team is security checked, insured, assessed and monitored at  all times.   Want to stick to a budget? We do not charge hourly so you will not be worried how long the job will take or be surprised by an over charged bill.  We can modify our service according to your needs and budget so you know the exact value of the service you are paying for.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer discounts to our first time clients and if you love our service tell your friends about us and when they sign up for a cleaning service you get a discount on your next clean!

Question 12

What makes your pricing competitive?

Accepted Answer

We may not be the cheapest in the market, however, we offer one of the best quality and value for money.  So be aware for a cheaper price which may end up more expensive if another person will need to be rehired for doing a rework if they do not offer a work guarantee.  An uninsured worker may not cover any accidental damge.  And someone who is not a registered as a business may result in legal offence and may cost hundreds or even thousands of dollars.

Question 13

How do you normally charge for your service?

Accepted Answer

We do have a range of payment options but our most popular would be, but not limited to, cash and bank transfer.   For vacate clean please be advised that we require full payment before commencing on the job. Payment can be made by cash or through bank transfer on the day before the clean. Also when making a payment please send us a copy of the receipt confirmation number of transfer.  In the event of the customer being in default of their obligation to pay and the overdue account is then referred to a debt collection agency, or law firm for collection the commission payable and the legal costs incurred on an indemnity basis shall be added to the amount outstanding and form part of the debt.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

With our trade we specialise in Home Cleaning, Oven Cleaning, Office Cleaning, Spring Cleaning, Vacate Cleaning and so much more!

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We provide the following services: Regular Home and Office Cleaning Regular Commercial Cleaning Bond Cleaning Vacate Cleaning House Cleaning Domestic Cleaning General cleaning Presentation clean Window cleaning Oven cleaning Moving in clean Business Cleaning Builders Clean Spring Clean Once Off Cleaning

Jim’s Cleaning (Ropes Crossing)

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