Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I have a $20,000,000 public liability insurance policy and a general pest spray comes with a 12 month guarantee. I also offer the $50 bond guarantee that I will show up on time.

Question 2

What do you like most about your job?

Accepted Answer

I love meeting all kinds of people and I love the variety of different pests I treat. It makes it more satisfying when I can help customers out with any issues they are having.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

What qualifications or licences do they have and what guarantees are they offering. Also, what is included in the price.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Being part of the Jim’s group we have to go through a police check and lots of training and we are also checked upon by Jim to make sure we are doing a good job and the right things by the customers.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

I offer a good service for a good price and I base my business on good customer service. I’m punctual, honest and reliable. I also have lots of industry knowledge with regards to all types of pests

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I first need to know how many bedrooms the house has, do they have any pets or children and what issues or concerns they are having.

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If a customer books in for a termite inspection and a general pest spray together I’m offering a free rodent treatment.

Question 8

What makes your pricing competitive?

Accepted Answer

I only use the best chemicals, I also do the job right the first time so I don’t have to come back.

Question 9

How do you normally charge for your service?

Accepted Answer

I charge a flat fee depending on the size of the house so there are no hidden charges. You can pay by cash or card on the day.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in all aspects of termite treatments, from chemical barriers to physical barriers and I also give recommendations to how best to protect your house from termite attacks.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have completed all requirements for obtaining and currently have a Queensland pest control licence. I also keep my self up to date with on going training and have access to some of the industry's best pest control technicians.

Jim's Termite & Pest Control (Caloundra)

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