Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Full public liability and professional indemnity insurance and being a registered builder for your peace of mind and ensure that the job is done correctly to a high standard as per AS4349.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Looking at progressing from being a builder, to helping other clients that are building or purchasing property and sharing my knowledge and experience with them.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I enjoy working for all clients, especially interstate and foreign buyers, as they place a lot of faith and trust in my performance that indicates whether they purchase the property or not.

Question 4

What do you like most about your job?

Accepted Answer

I enjoy working with people and being in the building and construction industry. I enjoy sharing my knowledge about property and can provide useful information to clients in regards to renovations and maintenance.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you a registered builder? Do you hold the relevant qualifications to carry our Building and Timber pest Inspections? Do you have Public Liability and Professional Indemnity insurance? Are you able to provide sample reports so that I can compare what services I will receive?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most clients just want to know prices. In our industry in WA, it is an unregulated industry, so anybody can do building inspections. Clients should focus on ensuring that the inspector they select, are a registered builder with full insurance and at least 5+ years experience in the industry.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have a police clearance, that is updated yearly. Client satisfaction is my main objective. I also dedicate 30 minutes or more to go through the report with the client so that they fully understand the scope of the report.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Building and Renovating in the Perth local construction market since 2001. Trade qualified Bricklayer and registered builder BP103259. Full public liability and professional indemnity insurance.  A Tramex moisture meter (non-invasive) is used in all external walls of all wet areas (particularly showers and tap fittings) to check for any possible water leaks. Thermal imaging cameras are used to inspect the ceiling areas for lack of insulation or potential water leaks from service pipes.  A service that is above and beyond what is normally accepted.  Inspections are broken up into 3 Major Parts. 1. Identifying Safety Hazards:- issues that are of a hazardous nature. 2.Major defects:- any items that require major work to be carried out, in order to rectify the defect. 3. Minor defects:- these are considered Maintenace items and will be listed and recommendations on how to rectify the issues, and what trade can be appointed to carry out the general maintenance tasks. These are generally carried out at the client's discretion.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The address of the property to be inspected and when is it required. It is always best practice to ensure that there is enough time for the inspector to carry out the inspection and provide the report before settlement.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Always provide the address so we can research the property and highlight any areas that the client may have concerns. Combine a building and timber pest inspection as I offer a discount for a combination of services.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

When combined services are incorporated into a package, a discount will apply to the overall package price, creating value to the clients. A $50 discount is applied when clients get a Building and Timber pest inspection.

Question 12

What makes your pricing competitive?

Accepted Answer

The services provided exceed the expectations of AS4349. Pricing is based on job and client requirements were value, customer service and attention to detail is the objective.

Question 13

How do you normally charge for your service?

Accepted Answer

I assess each job individually and based on clients needs and objectives. All jobs are assessed via the REIWA site or construction plans.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Pre-purchase building and termite inspections.  New Construction Stage Inspections

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 20 years experience in the Perth local construction market. Trade qualified bricklayer and registered builder BP103259. Full public liability and professional indemnity insurance. Easy to follow reports with plenty of photos. Reports received within 24hours from completion of the inspection.

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