Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are an insurance business. We have our professional indemnity insurance as well as public liability insurance in placed. But the best guarantee of our work is our professional competence and strong work ethic as a public accountant.

Question 2

What do you like most about your job?

Accepted Answer

We like to resolve our client's question, concern and take over the worries of tax side so they can spend time with their business and family. We love to see our client's happy face.

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much does it cost? It really depends on whom you are, what you do and how you want to do it. We can't guarantee the lowest price but we guarantee the best value for money.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are caring about what our client say. So we try our best to be the reliable and trustworthy adviser to our client - resolve your request or concern in a timely manner, look after you/your business with professional competence and great work ethic, always being accessible to you.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We offer high standard services at an affordable cost, perfectly suitable for small business or individuals want a great service but at a competitive price.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Yes, we need to know  1. your turnover and industry 2. any accounting software you are currently using 3. are you trading as sole trader, company or trust 4. the numbers of the staff you are hiring 5. are you paying all your expenses from bank account

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Generally speaking, the less time we spend on your job the less it will cost you. 1. send us everything we need before we start the job 2. if you are a bookkeeping client, keep your cash expenses to the minimal and pay your expenses from your bank 3. get back to our query timely

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I try to work out the best deal for all Oneflare customers. You can always contact me to discuss further for a deal.

Question 9

What makes your pricing competitive?

Accepted Answer

We are a sole practitioner accounting firm with limited staff cost that's why we can do a competitive deal with our client.

Question 10

How do you normally charge for your service?

Accepted Answer

We offer a small business package which has everything you need and nothing you don't. It is a fixed fee package so no surprise fee to our client and you have more control of your cash flow.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

My client spreads over a variety of industries: hospitality, retail, fashion and beauty, building and technology etc. I look after their tax so they can work on their business.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

The accountant Jo is a certified practising accountant (CPA) with a master degree in accounting (2008). Jo has worked in the public practice industries for 9 years and got an extended experience & expertise in tax returns and cloud accounting.

JJ & Co Accounting

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