Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are a fully qualified and fully insured business offering up to 10 million in public liability. We have a guarantee policy on our jobs, we don't expect payment until completion of job.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was bought up in the tree lopping industry by my Father who owned a saw mill and would often take me into the bush working on trees.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Steve October 28th, 2015 "Dave was one of the most professional hard working people I have met. He was easy to work with and knew his job back to front. Very knowledgeable chap and a good bloke to. If I was to rate him I would give him 10 out of 10. Thanks for your work today Just Trees Australia.

Question 4

What do you like most about your job?

Accepted Answer

We love working with trees and helping the environment. We get to help customers achieve their goals for their property and we love climbing trees.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Does the person have the right qualifications, insurance, and experience to do the job. Are they safe and do they offer clean up services and pensioner discounts.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers normally are worried about the trees coming down safely and quickly with the least disruption to their neighborhood and a price that is reasonable.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

At Just Trees Australia we value integrity at the highest in all that we do, when we say we will be there at a certain time we will be.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Highly professional, experienced, dedicated, friendly, reliable service at an affordable price. Great at clean up, offering discounts for pensioners, servicing Greater Melbourne Region.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type or size of tree, width, height, photos, what kind of access do we have to tree, is it overhanging house or fences.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To save money before work is commenced, access to trees made easy, area around tree to be clear before commencing removal and disposing of any green waste.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Mention that you've found us on one flare and receive a 10% discount. Refer us to a friend and will give you a 20% discount on your next tree services job.

Question 12

What makes your pricing competitive?

Accepted Answer

We aim to provide tree services at a rate that the general public can afford, as well we offer pensioner discounts at a rate of 10% of all services.

Question 13

How do you normally charge for your service?

Accepted Answer

We give invoices to the customer upon completion of job and we prefer payment to be via cash or direct bank deposit.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in tree removals, pruning, stump grinding/ removals. Close proximity tree climbing. Chipping services. Overhanging tree branches. Firewood cutting.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

10 years experience. All the relevant arborist climbing, working with powerlines and chainsaw tickets. Updated first aid training and a continuous review of safe working methods.

Just Trees Australia

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