Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are an insured business with public liability insurance, comprehensive insurance on all our vehicles and quarantee our work. We only employ reliable workers who have been involved in furniture removals.

Question 2

How did you decide to get into your line of work?

Accepted Answer

15 years ago we were asked to do a removal job for a friend, and by word of mouth and recommendations we slowly took on more removal jobs.

Question 3

What do you like most about your job?

Accepted Answer

We like doing the removal jobs as you get to meet all types of people and we try to provide some enlightenment in the customer's day and good relationship.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

If there are any hidden charges other than the rate provided at the time of quoting, so as they understand how our service works.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you supply boxes, packing services, insurance, and how long will the job take.  We hire out boxes to the customers, we can provide packing services at an extra cost, we are insured and give an estimate on how long the job should take.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We believe we are most reliable as we always turn up on time if not a little earlier, take pride in our work and the return of previous customers, lets us know we are doing a good job

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Being a family business, we understand how the customer expects their jobs to be done.  We treat our customers with respect, politeness and courtesy.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Access to the property - like steep driveways, stairs inside and out, overhanging trees or bushes. In units if they are upstairs whether lifts are available or only stairs.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Making sure whether they need one to two men for the job, advising us of any peculiarities, like access to the house or whether the goods are packed and all ready to go

Question 10

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive as there are no hidden extras charged, like travel time, charging from door to door and not depot to depot. We charge an hourly rate for the first hour, then in 15 min increments.

Question 11

How do you normally charge for your service?

Accepted Answer

We charge from door to door on our removals with an hourly rate and or for small jobs we can give a set quote.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in moving pianos, billiard tables, fish aquariums, have special trolleys for moving household furniture.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have been doing furniture removals for the last 15 years and have all the relevant equipment for house or office removals.

K N Wilkin & F P Winkler T/As Access Freightlines

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Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

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