Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes We have transit and marine insurance. We Guarantee the work with quality, service and efficiency.  If for any reason you are not happy with the result phone Blue Diamond up and have a chat.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We personally moved a lot over two countries and have used back yarder's and big companies and were often disappointed in the service given.  So it was simple to decide that there was room for a decent removalist that provided a decent service. So here we are.

Question 3

What do you like most about your job?

Accepted Answer

The simple fact that this is OUR business.   We created it, we built it up and we are valued by our customers. We hear repeatedly, " You boys don't muck about!". Like its normal to have 5 smoko breaks or stop work in the middle of a job to get a drink from the local shop etc... We OWN this and we put our best foot forward every day for each and every customer, because without them...

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is the size of the truck? Can i have a visual quote? Who is the person handling your job?   And ask yourself, Do you feel you can trust this person your talking to or are they just after the money?

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We here at Blue Diamond keep in touch.  Once you have booked in the job, you will receive a complimentary phone call the day before to ensure everything is on target.   We are a family based business so we know exactly who we have working in your home, with your possessions around your family. This is the KEY.  There is NO second handling of the work, No different people handling the bill, Just Karl.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

The man that answers the phone is the man that comes to your home.  He"s the man who packs, carts and unloads your possessions with great care and regard.  Trust creates word of mouth and that is VERY important to Blue Diamond Removals.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We often hear " there's not too much stuff".  This statement is usually based on the memory of what you had when you moved into the property.  Things often grow into a lot more and the job will blow out and create a debt you weren't expecting. If you can get a visual quote,do so, or before you phone around. walk through your property and write a detailed list.  You'll be surprised.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Don't be fooled by cheaper quotes.   1.  Ask about the size of the truck, This is often a trap people fall into because the job then means two trips costing you more. 2.  Google them and look for comments. If you value your possessions, is it worth your time repairing or getting things replaced?  Some things are simply not replaceable. 3.  Be organised.  Have the exit and entry ready to go.  Check with the operator that it is all going to plan the day before.  Don't get let short because you'll be phoning around desperately and will be charged a arm and a leg.

Question 9

What makes your pricing competitive?

Accepted Answer

At Blue Diamond Removals we have low overheads.  We are efficient and work fast.  This leads to getting the job done. We are aware of what others charge and choose not to be greedy for the quality of work the client recieves.

Question 10

How do you normally charge for your service?

Accepted Answer

There is a hourly rate, generally with a four hour base rate or there is a cartage rate.  Its based on each jobs requirements.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Care.  We truly "Give a Damm" !! We know the down side to rough handling and lackadaisical attitudes and we strive to rebuild the reputation of removalists with our work.  That is why we get alot of repeat and referred customers.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are a family owned business where the man you talk to is the man you'll see working for you. Your possessions will not be handled by five different people. We've been in the industry for a decade now.

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