Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We are passionate and helpful people. We love ever challenging tax work. We love to see our clients doing the right things with their tax affairs. For business clients, their success makes us proud and happy.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We had a client who is a sales representative for a big company. He used his car a lot (more than 80% for work). We noticed his previous tax accountant did not claim depreciation for his vehicle in the previous years. We amended his prior years tax return after discovering that and as the result he got a good refund. He was over the moon. He referred his whole family and friends to us.

Question 4

What do you like most about your job?

Accepted Answer

Meeting good people and doing the best jobs to our ability.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Accuracy Integrity Knowledge Confidentiality

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Our services  Our expertise Our experiences Our prices

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We keep good records. We take notes. We believe in accountability, good services and honesty.  Without good clients, there won't be a good business.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Accuracy l Integrity l Knowledge l Confidentiality

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Client's needs Client's situation Amount of time we need to spend on

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We have a fixed price list. We tell clients our rates upfront. We want return businesses and referrals.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

All SES Volunteers – 20% off  •Full-time uni/TAFE students (with part-time jobs) – 50% off  •High School students come with parent(s)- free of charge  •Group of friends and family members (more than 2) –10% off  •Multiple Tax Years Tax Returns –10% off  •Nil returns – 50% off  •Checking or reviewing prior year tax – free of charge if we are handling your current year’s tax return . We will only charge for tax amendment.

Question 12

What makes your pricing competitive?

Accepted Answer

We would like to help our customers and grow our businesses at the same time. We value our clients by providing them the most detailed attention with our updated tax knowledge in the reasonable costs. We hope all our clients are satisfied with our services and receive the best outcome possible.

Question 13

How do you normally charge for your service?

Accepted Answer

Individual income tax from $120 plus GST Please contact for a quote

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Taxation Accounting All Income Tax: individuals, companies, sole traders, partnership, trust and SMSF BAS Bookkeeping Set up new businesses and companies Tax advice Tax debts resolutions

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are registered tax agents and accountants serving all individuals and small to medium sized businesses. Our mission is to make taxation understandable and approachable.   Our aim is not only to save you time and money while maximising your tax refunds but also to assist you in understanding how tax works so you and your business can grow from sound tax knowledge and ground work.  We are a friendly team and here to help you!  We understand that every individual or business is different and will tailor our services to suit your needs.  We build “long-term” relationships with our clients through good customer service, efficiency, honesty, integrity and maintaining the highest professional standard. We are proud to see our clients doing better each year and succeeding in their business endeavours.  We look forward to hearing from you.

Kasker Associates, Gordon Taxation & Business Solutions

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