Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we have public liability insurance with Resillium ($20 million). Being not only insured but an established cleaning company has the ability to give you of peace of mind you might not often get with a sole-trader.

Question 2

What do you like most about your job?

Accepted Answer

Surprise, surprise, we actually love to clean! The best part of the job is getting to transform a space back to it's original (cleaner) glory. We also love building relationships with our clients and giving them a fuss-free and reliable cleaning solution.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our track record! Although we are new to OneFlare, we can guarantee our cleaning services will be beyond impressive. Our longest cleaning contract to date has been going for over 20 years - if we weren't reliable and trusting, we would've been gone after 2!

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Kaylene's Cleaning is a family-owned and operated local cleaning company that has over 20 years of industry experience in commercial and industrial cleaning. We pride ourselves on our reliability, attention to detail and responsive communications.  Our team is thoroughly vetted, police checked and trained onsite as we understand the trust that our clients bestow onto us as their cleaning partner.  Apart from our team, we also have service quality, environment and WHS management procedures in place for your peace of mind.  Our small team of mobile cleaners are equipped with all the machinery and products needed to get the job done right the first time. We service the majority of SE Queensland, feel free to get in touch and see if we service your area.

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ensure you are clear with your job requirements. Although we will ask you questions, photos and detailed information does make it easier for us to give an accurate quote

Question 6

What makes your pricing competitive?

Accepted Answer

When you choose Kaylene's you're picking a service provider who takes immense pride in their customer relationships and work ethics. We're always early to the job with regular check-ins to the job manager to ensure we are ticking off everything they expected plus more!

Question 7

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in the following cleaning services: - All aspects of commercial cleaning inclusive of bond and office cleaning - Industrial cleaning - Construction cleaning (entry, builders, final and maintenance cleans)  Our additional services include: - Carpet cleaning - High-pressure cleaning

Question 8

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

- Over 20 years of industry experience - The managing director will be your onsite supervisor who has a Cert IV in Workplace Health and Safety - Our longest contract to date has been running for over 20 years - All staff are vetted & trained - We use environmentally friendly products and procedures

Kaylene's Cleaning

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