Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Kim's Carpet Cleaning is a registered and fully insured business and we 110% guarantee our work our motto "If your not happy then we arnt happy"

Question 2

How did you decide to get into your line of work?

Accepted Answer

People don't want to live in filth and being able to provide this service to help prevent that is a great feeling

Question 3

What do you like most about your job?

Accepted Answer

Walking out of a customers house after finishing a job knowing that they are happy with the work we have provided and also knowing that now they have a healthy carpet for their family to enjoy

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do they vacuum the carpet - It is a MUST that an industrial vacuum is used before the use of any water Do they guarantee their work? Are they a registered business?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q- How long will it take for my carpet to dry? A- on average 4-6 hours providing there is air movement (opening windows and doors) without the air movement it could take 8-12 hours and increase the chance of mould. Q- How often should I have my carpets cleaned? A- It is recommended every 12-18

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All the staff have a current up to date police clearance and if requested we can provide them for viewing.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

At Kim's Carpet Cleaning we take a lot of pride in our work, because your families health is important to us as well. We have a 100% guarantee, if your not happy with the result then we will come back 'free of charge' and re do the area you are not happy with.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

All we need to know is your name, address, phone number and what date and time would suit YOU for us to come and give the free quote

Question 9

What makes your pricing competitive?

Accepted Answer

We want to make sure (whether with us or someone else) you have your carpets cleaned regularly to keep your home and your family healthy because that's the most important thing and that is why we charge at a very low rate that everyone is able to afford.

Question 10

How do you normally charge for your service?

Accepted Answer

We don't give quotes over the phone. The only way anyone carpet cleaner can give a quote on cleaning a carpet is by going to your house and having a look at the carpet -inspection- then measuring the carpet (Square Meters)

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

we give it our all in ever aspect. Everyone in Kim's Carpet Cleaning is trained to know exactly what their job requires

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

over 5 years experience Certificate in: Introduction to Carpet Cleaning, Carpet Cleaning Hot Water Extraction, Hard Floor Cleaning, Health & Safety

Kim's Carpet Cleaning

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