Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are an insured business and yes we guarantee our work against the customers requirements. Customers need to ensure that they use the printed items in the environment is was printed for.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have worked in many types of industries and always looking for a challenge, therefore working in the printing and branding industry is always fun and there are different things coming in all the time which makes the job interesting.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

There is always the story with most events that we manage - the last minute item that they need, and being able to meet the clients deadline and take the stress out of situation is lovely.  Printing the standees is always fun - Jonathan Thurston NRL Footballer was one we did for a person's birthday.

Question 4

What do you like most about your job?

Accepted Answer

We work in a great workplace with exceptional resources and people around us, this allows me to do my job the most efficient way possible.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long has your business been doing printing?  Ask about their experience and see if they can give further advice and cost effective options.  What is your turnaround time?  What is your pricing for your specific job?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What type of material they should print on is a common question and the customer needs to think about what they want from the printed item.  (ie if a sign for an event, is the item going to be re-used or thrown away after the event, if outside for short or long term etc) will decide material used.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We deal with many event companies and businesses who need items by certain deadlines - this is our speciality in making sure we don't disappoint.  We will keep in constant contact with our clients to make sure all delivery expectations have been met.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Phoenix Graphics offers a Quality service with competitive pricing, fast turnaround and we always deliver on time.  We can supply printing, promotional products and apparel.  Call us for a Quote.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Quantity, artwork, size, material/substrate to print on, do you require laminating, if so for indoor or outdoor usage, long or short term.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Have your artwork ready and in print ready format (vector and high quality images). 2. Do your research and discuss all print options available for the type of application you are after 3. Increase the quantity if you are going to need more in the near future.  Purchasing multiple items saves $

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Your first job with Phoenix Graphics we will give you a 15% discount.  To see the quality of our service and products.

Question 12

What makes your pricing competitive?

Accepted Answer

We have the state of the art machinery which is cost efficient and fast, we also have staff with over 15 years experience in the printing industry therefore minimise wastage and hence can pass on our savings to our clients.

Question 13

How do you normally charge for your service?

Accepted Answer

We require all the specific requirements for your job - sizes, quantity, material required and/or details of the specific job and then our sales team will provide a formal quotation with one or more print options available.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Large format printing, we can print on many types of substrates from wood, screenboard, vinyl, poster paper, corflute to acrylic and many many more options.  Our machinery is onsite and we print all our own products.  Come and visit our factory any time.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Have been in the printing industry for over 30 years.  We have fully trained staff who are continually updating their knowledge and skills in current materials and processes to improve the service and quality of product we deliver to our clients.

Phoenix Graphics

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