Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Every job that is done by a lions IT tech with back by 12 months warranty for hardware and 1month warranty for any other work that is done. unless noted otherwise.

Question 2

How did you decide to get into your line of work?

Accepted Answer

just like helping people and passing on our knowledge and getting to see the look on people face when realized it was not a bad as they thought.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

customers was in a middle of dispute with form company and going through office fair trading.  the week before the interview where  they need to show all the evidence there computer died and was showing blank hard drive we were able to bring it back to our  workshop and get their data back in time.

Question 4

What do you like most about your job?

Accepted Answer

the thing we like most about our jobs is meeting new people and getting people to stress less.  letting them know that everything is alright, we will fix it.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

someone that speak plain english and not tech talk, this will make easier to know what is going on and gives you better idea of how the problem occurred.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

I have gotten a virus and unable to use my computer, can i get my data back.  Your data is never lost and will most times be able to get it back and every virus can be removed and system restored

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Lions I.T stands by every job it does, we will not leave you out in cold. You will always get a straight answer for us and in plain english not hidden meaning.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Lions it australia is a local and trusted computer repair company we stand by our work and offer a full 100% no fix no pay service

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

all we need to know if your issue you are having and time to come visit so we can sort out what the real problem is , this will mean you are not throwing money at trying to fix a problem that does not exist

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Some problems does not require a tech to come to you, some problems can be fixed via remote support with this is place it will save you over 50% of a normal call out

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Lions I.T offers all pensioners 15% off each booking We also offer 5% to anyone that books online through our website

Question 12

What makes your pricing competitive?

Accepted Answer

]We don't price match with other companies, we tailor our prices around your budget. so no matter what job you need help with we can always  fit within your budget

Question 13

How do you normally charge for your service?

Accepted Answer

Our workshop services start from as little as $50 per hour (suitable for most jobs). We can also come to your home or business from a little as $99 per hour (minimum booking of one hour) with no call out fee. Lions I.T offers all pensioners  15% off each booking.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Lions I.T tries not to specialise in just one area as we offer a all over solution for our customer.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Lions I.T Australia has over 20+ years working in I.T field, from desktop, laptop and mobile devices.  we have both microsoft and apple tech ready when you need us.

Lions I.T Australia

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