Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

yes, we are. We are registered business with ABN. Our managers are qualified with post graduation degrees, CPA license and working experience. All paper document can be provided.

Question 2

How did you decide to get into your line of work?

Accepted Answer

we are not very busy at the moment but gradually we will. More time is needed to spent on new customers. Also for those emergencies, we have to follow emergencies come first rule. we must finish all paper work before the deadline otherwise a penalty is generated according to the agreement.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Acutally my customer Browny is one of my neighbours. Most of evenings, we gether together at our "big brother" Trevors to talk some jebrish. One day, Browny said his accountant is moving to the east and he starts worrying about his BAS report. I showed him my business card and in a sudden we all laughed because everyone even forgot here's an accountant among the neighbors. Since taken over, he is never worried.

Question 4

What do you like most about your job?

Accepted Answer

1. It's very flexible; LQ is home based, so we don't have to suffer the traffic jam but work at home instead; 2. More concertration on our customers; We don't use ads battle but sign our custormers in and know exactly what they need. 3. Cost minization in our own business so we can charge our customers cheaper.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Is your business licensed? 2. What's your business location/ABN etc? 3. What can you do to help me approach my goal of business? 4. What if we have conflcts? 5. What if your services are poor?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What services we offer and how much we charge. My answer is that we offer bookkeeping and accounting serivices, including monthly BAS return (Monthly BAS preparation and lodgement ) from $150/M, quarterly BAS return (preparation and lodgement) from $150/Q, monthly financial report( balance sheet and profit and loss report) from $500, annually financially report (balance sheet and profit and loss report) from $800, FBT return (schedule preparation and lodgement) from$100, bookkeeping on site( AR AP Payroll etc) from $50/ hr, bookkeeping off site from$40/hr. Also fixed tate accounting service packages are available. we would like to know what your business require and design a suitable package for you.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

1. We are Australian Permanent Resident and Citizen so we have leagal working rights in this country; 2. Our business has record of registration and ABN; 3. We have quality education background and porfound working experience.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Our price is competitive. We have our own price list but we will consider your offers. Conditions apply.  Also quality of our businss is of high standard in terms of effeciency and accuracy. We can drive to our customers for onsite jobs.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Annual turnover; 2. Practicle workload, like how many invoices per day; 3. Services required, if customers would like to do all bookkeeping, we only need spread sheet to do the rest; or if customers are extremely busy, we can do all parts.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Definitely need compare the prices the sellers offer; 2. Identify an experienced agent or seller; 3. Once deciding to use the serivces, sign contract or agreement.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If any one from oneflare, we would like to give 10% discount for one year. If any one of them bring other customers for us, we will give another 5% discount for one year.

Question 12

What makes your pricing competitive?

Accepted Answer

In order to build up long term relationship, we would like to look after our customers. We have flexible service package price list to help our customers avoid paying more.

Question 13

How do you normally charge for your service?

Accepted Answer

we normally charge our customers based on what they require. Under a certain amount of annual turnover, we charge for the service monthly, quarterly or annually. There is only slight difference in value depending on workload.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Besides basic services, we are specialise in taking care of your account or doing your reports and the rest if you do your bookeeping. We are also specialise in other services like company registration, indepent audit, accounting analysis and business situation analysis, cash flow and budget etc.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our marketing manager has completed MBA degree and is in charge of marketing. Our business manager has completed MPA degree and CPA with more than 10 years of working as executive accountant in big company. Both are professionals.

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