Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Hi We are fully insured with $20,000,000 insurance and fully guarantee all aspects of the work we do through contractual agreements

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have been in it for over 30 years, and love every aspect of entertainment and creating incredible events. Also the people you meet doing it!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have produced events and productions that have toured S.E. Asia, the US, and the whole APAC region. my favourite is working with the likes of DreamWorks and Warner Bros in Burbank, creating their Tom and Jerry Campaigns

Question 4

What do you like most about your job?

Accepted Answer

I love the creation, and also the result when we have full success in the campaign reaching above and beyond the clients expectations.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

They should come to us with an event idea, or with the result they are wanting to achieve. We then go through what they are hoping to gain from the event, and t ensure that we tick all these boxes.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

They ask what are our best attributes for the industry; and we offer the best and most experienced team with over 30 years of industry knowledge on a global scale.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have an incredible knowledge of the industry, and have a 30 year - built network of the very best people here and overseas.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have over 30 years experience, and have complete studios to write, create, build and record. We also have all types of performers and live acts to work with to either put in or fully customise your event. Also, we can do a lot more for a tight budget, due to our team being fully in house.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What event they are wanting to do, what they would like to achieve, what the budget and idea they are thinking.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If the customer has a definite plan and execution of their event we can work with them to help create it quicker! design time is costly, so we can help there.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We would like to offer a 5% discount if you book us through One Flare; this is after we have fully quoted the work.

Question 12

What makes your pricing competitive?

Accepted Answer

We do it all in house, so cuts out third party suppliers that charge higher than we cost it to be.

Question 13

How do you normally charge for your service?

Accepted Answer

We usually receive a deposit, and the rest once the client is completed happy with the result. We may also have a payment plan as the event progresses in build, with submissions and sign off for each area of work.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We can write and produce full scripts, music, and provide fully rehearsed performers in a full staged production; recorded and released to the client. We also design and build the sets, props and all aspects of the event.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have 30 years experience and produce all work in house, so your budget can stretch much further. We also wright, produce, and create all aspects of the production to turn - key in our studios, so you work with one person the whole way.

Lucis Eternal Productions

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