Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Macks Mowing is insured through AAMI and guarantees any works with client to agreed, quoted plan prior to work commencement.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Outdoor satisfaction, enjoyment from helping people achieve their "place in the sun" and independence to advise customers on best way forward.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We would have trouble selecting just "a" customer however we have 3-4 top clients who generally are clear with what they want, take the time to explain it and respond positively to any suggestions. These clients are on a monthly maintenance package and are a pleasure to service.

Question 4

What do you like most about your job?

Accepted Answer

Interaction with clients and satisfaction from completing a job successfully, with the gratification from completing something worthwhile. Generally a client's clear understanding of their requirements or an idea of proposed outcome makes for a satisfactory solution for all.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should explain their requirements, insist on a accurate quotation and expect completion of works to a satisfactory conclusion. We aspire to gain customers by outstanding performance, not a quick buck.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most customers want savings and after first visit to "get garden to presentable state" we explain a maintenance schedule and ways to avoid expensive clean ups.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Macks mowing prides itself on providing a quality service (our motto "Family run to customer satisfaction") and retaining loyal customers who are impressed with our commitment and integrity.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Family run to customer satisfaction ... We strive to gain repeat customers by great service and a price to make you smile.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Garden size, works required (mowing, weeding, flower bed renovation, overgrown or established), access to property (flat, no vehicle access), noise considerations (retirement centre, old aged care vicinity).

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers will save money prior to arrival by a) collecting any animal waste, b) being clear on job requirements and after Macks Mowing visit advice would be given to ensure garden remains low maintenance.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

5% Discount to pensioners, a little something for people who worked their whole live and deserve some savings on jobs that need doing.

Question 12

What makes your pricing competitive?

Accepted Answer

Macks Mowing is a small business with low overheads and extensive experience therefore providing a competitive price for jobs with guaranteed client satisfaction.

Question 13

How do you normally charge for your service?

Accepted Answer

Jobs are quoted by contract price or hourly, depending on client's requirements. Garden waste removed within contract price and any additional quoted extra.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Macks Mowing, founded in 2015, specialize in the provision of a large range of garden services. Our mission is to provide our customers with the most responsive, professional and innovative solution possible. Although new to the block we have over 20+ years of experience on hand to enable a satisfac

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Experience - 20+ years in the construction/services industry Qualifications - Management certificate and horticulture training Skills - Attitude ( my promise is my guarantee)

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