Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Of course. If clients are not statisfied and feel they did not get the service they were after then we are happy to discuss further and come to an arrangement.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I've been always loved make up since very little. I've grow up seeing my mum and sister buying new flawless makeup from MAC, Dior, Givenchy, Lancome and I couldn't wait the time for myself to start playing with all that. It felt a normal step the time I decide to start my career in makeup.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Of course! The bests stories are when they start as clients or customers and become friends. It's beautiful to see how makeup lets us interact to each other and be ourselves.

Question 4

What do you like most about your job?

Accepted Answer

I like to meet new people everyday and learn from that experience. I love to help other to feel amazing and share tips and tricks I've learnt with the years.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do I need to pay a deposite to save the date? When should the deposit be paid? It is any option of a trial?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you come to my home? Yes, I can drive to your home or location of choice. Do you provide the makeup? Yes, I can provide all makeup unless you have your own products which you may want me to use instead. Do you provide false lashes? Yes, I provide a different range of lashes for any occasion.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have over 7 years on the industry. I can present some testimonials to clients on request and invite them to meet me or call me for a chat before hand to leave them feeling content.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Having years of experience, I provide to my clients a high professional service with top quality products for every different type of skin. I have good eye on details and I'm dedicated to listening to my client to provide the most suitable look for them.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Where they are, how many people, what type of makeup look they want and what occasion is the service for.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To save some money the client can make a group booking, booking three or more people I will provide them a discount in the price. Also by bringing their own false eyelashes. Makeup can be done at my residence at a reduced rate, Brides often choose to have their makeup trial at my residence to save money before their big day.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I provide of a loyalty programe. If any clients recommend me to other client, the first client will receive 10% discount on the next makeup service.

Question 12

What makes your pricing competitive?

Accepted Answer

My rates are all inclusive, it includes i.g. transport fees, false lashes application. I also provide of special prices upon the situation, if it is a group of 3 or more I can arrange a special price.

Question 13

How do you normally charge for your service?

Accepted Answer

Depending on the service the client requires will depend on the cost. I normally charge anything from $80 upwards depending on the clients requirements. Payments can be made via cash on the day.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialized in every type of makeup including weddings, balls, birthdays, hen parties. Any special occasion when my clients decides it's a good opportunity to have the make up done to turn that occasion even more special.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have a makeup artist degree and years working full time for MAC Cosmetics. During the years I've been trained by top Senior Artists by working by their side. But it doesn't finish there, I currently learning every single day from my clients and customers. As well as other artists and co-workers.

Makeup By Sofia

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