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This is a testimonial for our favourite carpet cleaning expert, Banson Wong. Recently I had just about given up hope of cleaning a carpet that had been cleaned several times over the years and was really looking terrible. I had a quote for many thousands of dollars to replace the carpet with an... This is a testimonial for our favourite carpet cleaning expert, Banson Wong. Recently I had just about given up hope of cleaning a carpet that had been cleaned several times over the years and was really looking terrible. I had a quote for many thousands of dollars to replace the carpet with an engineered timber floor. We had cleaned the carpet several times using several dry cleaning carpet companies, and despite the carpet looking reasonable for a few days or weeks after the actual clean, the stains seemed to come back, slightly less intense but larger and still very noticeable. It looked like the stains had been diluted, but still there. Over my time at BNI, Banson regularly has spoken about the value of Masterclean’s processes. He is always banging on about the right way and the wrong way of cleaning carpets, and despite the issue of not walking on them for a few hours, I decided enough with the Dryclean, lets try it the way Banson recommends, one last time before we proceed to the engineered timber floor. From the moment I contacted Banson, he was nothing but professional. Banson returned calls when he said he would, he arranged for exactly what he said. Banson’s crew arrived on time and they were terrific! Banson quoted a range for the work, and he stayed within that range. The clean proceeded as described, the wet period was exactly as Banson said. The whole process was efficient and painless. The best part is that the carpets look great, the general stains have disappeared, and have stayed disappeared. Not only have we got a good looking carpet, almost stain free, but I don’t have to spend thousands of dollars ripping it up and installing an engineered timber floor. This proves that Banson is not just banging on about his process and company but he has perfected these things and has a tremendous system for providing professional and can-do carpet care. I would recommend Banson to anybody who wishes to clean their carpet properly, appreciates a gold class professional service and that the carpets will stay cleaned. Read more
29 Jun 2017 (last edited 30 Jun 2017)
It was a great job, fiited in to our working schedule will definatly use again when required
20 Aug 2013 (last edited 20 Aug 2013)
20 Aug 2013 (last edited 20 Aug 2013)
Master Clean Carpet Care offers the following services:
Frequently Asked Questions
Why should a customer hire you over another service provider?
Your carpet will be clean, not just wet. I will be on time, listen to your concerns, bring care and attention to the job, clean up after myself, and cause no damage to your property.
Is there a particular aspect of your trade or industry that you specialise in?
Carpet Cleaning and Protection, Upholstery Cleaning and Protection, Leather Cleaning and Protection, Mattress Cleaning and Protection, Curtain and Blind Cleaning and Protection, Tile and Grout Cleaning and Sealing.
How do you normally charge for your service?
On a per room basis. Fixed price, unless job does not match description. No extra charge for vacuuming, moving small furnture, or small mats. Payment by Cash, Visa, or MasterCard.
What experience, skills, qualifications or training do you have to make you the right person for the job?
Trained by major company. Wide ranging experience with all carpet types, and all types of stains. I have used my experience to select the best chemical system, and best combination of equipment to provide the best results. Existing clients include retail shops, offices, gyms, homes, nursing homes, chapels, restaurants, hotels, and night clubs.
What makes your pricing competitive?
It's all about results. Clean deeper, clean less often. Your carpet will look cleaner and brighter, and stay cleaner for longer, than if cleaned by most other carpet cleaners.
What are the typical things that you need to know before you can provide a quote to a customer?
How many rooms by type: bedrooms, master bedroom, lounge or living areas, studies, hallways, stairs, and rugs. How many seats by type: 2 or 3 Seater couch, armchairs, ottomans, chaise, dining chairs, or recliners, and whether fabric or leather.
Are you an insured business and do you guarantee your work?
Fully Insured for Liability to $20 Million. Guaranteed that best result is provided, and that job cannot be done any better or faster, and that drying time cannot be any shorter.
What makes you the most reliable and trustworthy person for the job?
Reputation is everything. I am accountable to every customer for my reliability and trustworthiness, and welcome all feedback. I shall let others speak about me.
What questions do customers commonly ask and how would you answer them?
How often should I have my carpet cleaned? It depends: how many kids, pets, and visitors are walking on the carpet. Generally at least once a year, more frequently if a very busy household with crawling children or pets, less frequently if a small household of adults.
What questions should a customer ask to hire the right service professional?
A carpet cleaner should vacuum, prespray, use a rinsing agent, use as much heat as safe for the fibre being cleaned, and take time to extract as dry as possible. Should also understand basic cleaning chemistry, ie. the significance of the pH of the chemicals being used in relation to fibre type.
What do you like most about your job?
Seeing the final result. Giving customers a great experience from a punctual arrival, to listening to their concerns, to executing the job, to the final tidy up.
Do you have a favourite customer story you would like to share?
A regular customer called me to fix a problem. Her daughter had spraytanned whilst standing on her bedroom carpet, and there were two footprints stencilled on the carpet! Problem fixed, and we still laugh about it when I see her!
How did you decide to get into your line of work?
I was a customer who wanted my new carpet to be maintained to keep it looking good. It happened that I was about to book in a clean, that I decided carpet cleaning would provide me great work satisfaction.