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Peter Lawrence hired Matthew Dally for their Computer Repair job.
11 Apr (last edited 11 Apr)
Thank you for the advice you gave me over the phone
03 Apr (last edited 03 Apr)
Matthew is brilliant at computers and wifi problems. His quote is top value. He works quickly and a thorough gentleman. One very satisfied customer.
26 Mar (last edited 26 Mar)
Matthew Dally offers the following services:
Frequently Asked Questions
Why should a customer hire you over another service provider?
I have over 15 years experience in the IT industry. Primarily as a software developer, I also provide general computer support. I have worked with small and medium sized businesses, sole traders, large private corporations and government departments.
What experience, skills, qualifications or training do you have to make you the right person for the job?
Recently completed Bachelor of Computer Science at Murdoch University. This was after spending 11 years working in various roles for various companies.
Is there a particular aspect of your trade or industry that you specialise in?
Computer support and custom business software. Sometimes it is hard to identify the actual problem with a computer and that is where a second set of eyes can help out. Being able to come in and quickly identify and resolve a problem is something that I am able to do and have done so over a long period of time.
How do you normally charge for your service?
I initially like to speak with you over the phone or email to find out the problem and offer some suggestions to try first. If those suggestions don't work, or you are unable to complete them, then I like to visit and complete the work. I charge an hour for any part of the first hour and then in half hour intervals after the first hour.
What makes your pricing competitive?
I am currently offering an hourly rate that is less than the average hourly rates of other companies. I try to be lenient with my time when working on site so you do not pay two hours for an hour and 40 minutes. I only charge a call out fee if the distance is more than 30 minutes drive from Fremantle but if I am already in the area I do not ask for it.
Are there any special offers you would like to offer to Oneflare customers?
All Oneflare customers with a student or pension card will receive a $10 discount on any type of job. The card will need to be sighted at the end of the job before payment is made. Unfortunately, as I am focused on getting the work completely as quickly as possible, I may forget to ask, so if you have a student or pension card, please present it and remind me on the day.
How can a customer save money before you start the work? Please give 3 tips
1. Check cables into your computer. Sometimes they can come loose. 2. Record everything that you can remember doing before the problem occurred, during the problem, and after the problem. The more information we have going into a job, the quicker it can be resolved. 3. If you can, do a Google Search on the problem. You might find sites where others have experienced a similar problem and have been able to resolve it in a way you can too. 4. Check the original owners site for more information. If it is hardware related, the original company may have updated software and/or drivers for the part. If it is software, the website may have a FAQ or Troubleshooting section which will step you through the problem.
What are the typical things that you need to know before you can provide a quote to a customer?
The operating system, the rough age of the computer, how long the problem has been occurring, the events leading up to the problem. If it is software related, what applications have been installed recently and have you experienced any weird popups while browsing the internet. If it is hardware related, have you noticed the computer running slower than usual, any strange sounds coming out of the speakers or the computer itself, or any aspect of the boot up or shut down that has not felt right recently. The smallest change can potentially be the cause of the problem.
What do you like most about your job?
I like helping people with their problems, whether it is with IT or in another area. I like to be useful and help out. I like the IT industry as it is now a part of everyone's lives. Many people still struggle with concepts in IT and I like to be able to help out and show them how to complete their task and how to do so efficiently.
What questions do customers commonly ask and how would you answer them?
How long will it take to fix? It really depends on the problem. I try and resolve everything within an hour. So at the end of the first hour, if the problem has not been fixed, you will know why and roughly how long it will take to fix, or how to fix the problem yourself if you only want to pay for that hour. Most computer support involves running software or doing upgrades. This takes time but can be done externally to any business being on site.
Do you have a favourite customer story you would like to share?
I was asked to help out an art gallery with transferring their website from one server to their own server. What I really liked about the job was the client knew exactly what she wanted and how she wanted to complete it. I have had some really nice clients in recent years and this job was memorable for the right reasons.
Are you an insured business and do you guarantee your work?
Yes, my business is insured. My guarantee is that the work I provide will be of the highest quality and will reflect everything that you have requested from me.