Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our business is fully insured with qualified staff. We pride ourselves on leaving our customers 100% satisfied after every job.

Question 2

How did you decide to get into your line of work?

Accepted Answer

i replied to an ad in the paper asking for "tree climbers". This lead to studying arboriculture at NMIT parkville and the rest is history...........................

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A customer once asked me to give her a quotation for a tree removal. She said that she wanted to remove it as she had just recieved the 'baby bonus". She wasn't amused when i had a look at the size of the job and told her that she will need "1st home buyers grant"

Question 4

What do you like most about your job?

Accepted Answer

MBR tree care gets great satisfaction from performing quality tree work throughout Melbourne. It is great to drive throughout the street of melbourne to see healthy trees that we have previously worked on or currently look after.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should always ask if the company is qualified, insured and will they work to the Australian Standards of Arboriculture. Ask them to list everything they have promised and ask them if it is cheaper to keep the wood and mulch.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

FAQ. Q. Most people ask us how much it will cost to cut there tree down over the phone.  A.It is almost impossible to give an accurate quote over the phone.  Q. How much is your mulch? A. $20 per m3 delivered

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Reliable and punctual. We offer same day service and flexibility in our times for site meetings. We can also meet clients on weekends if they are not able to meet during the week. MBR has been established since 2001 and can guarantee friendly service.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

When you hire MBR Tree Care, you recieve prompt and friendly service. We work together with our clients to achieve the most efficient and economical outcomes that are beneficial to the customers needs. We guarantee 100% satisfaction and will provide on going maintenance and advice.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide a quote for a customer, a site inspection is nearly always neccessary. although we can give potential clients a rough estimate, it is always best to see the job in person to assess any unknown obstacles or hazards.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

the easiest way to save money, is to ask us if you can keep the wood and mulch. This will save us time and you money.  If you have a tree stump to be removed, save money by clearing and digging away all rubble and dirt from the trunk to be grinded.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

All one flare customers can order a load of tree mulch for $20 per m. This price includes delivery

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive due to low overheads and our ability to work within our customers budget. We offer discounts for pensioners and discounts for family referrals.

Question 13

How do you normally charge for your service?

Accepted Answer

Our service is all quotation based.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

MBR specialises in the pruning and removal of all trees. We can provide on going maintenance that will ensure the long useful life of your tree. We also specialise in elm leaf beetle control.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are qualified arborists with a level 4 certificate. We are trained in all aspects of the tree industry and have all the relevant health and safety policies put in place. We are trained in safely removing all kinds of trees in all kinds of locations. We are certified to use cherry pickers and work around power lines. We have red cards and all relevant union site compliances.

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