Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have professional indemnity insurance which covers for any wrong advise and we are registered with tax practitioners board. In case, we have made a mistake, we guarantee to fix it without any additional charges

Question 2

How did you decide to get into your line of work?

Accepted Answer

I fall in love with accounting when I was 13 years old and this is a skill which I believe I have been gifted and this is something I always love to do

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A sole trader owing more than 500k to ato was so stressed and did not know what to do, we negotiated with ato explaining client situation and dropped the debt to 300k Second story is where we assisted a nice couple with more than 25 years of tax returns outstanding and remitted 100k penalties

Question 4

What do you like most about your job?

Accepted Answer

The main driving factor is that we love what we do and feel great sense of achievement when we help people

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Can you help save tax and time and do the job in a timely manner and make sure we do not get in trouble with ato

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How can i save tax and we go through the legal process of what they can claim and how they can do effective tax planning

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are passionate and excited with what we do and what we do and have proven records of helping hundreds of people in the past

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I fall in love with accounting when I was 13 years old and this is a skill which I believe I have been gifted and this is something I always love to do

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

If the customers are well organised with their books and have all the relevant paperwork ready, it can save them a lot of time and costs

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

For individual customers 1. Effective tax planning by regularly checking payslips and making sure right amounts of tax is deducted, you can check www.paycalculator.com.au 2. Keeping track of all expenses incurred for work so you can claim them 3. Paying extra for superannuation which is deductible

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes, we can offer discounts ranging from 5-10% to our Oneflare customers and can offer flexible and upfront quotes before starting the work

Question 12

What makes your pricing competitive?

Accepted Answer

We mainly focus on the outcomes and best possible quality results for our clients, if there is tax refund situation, we try to maximise the refunds and if there is tax payable situation, we try to minimise the payable using ATO approved methods.

Question 13

How do you normally charge for your service?

Accepted Answer

Our rates vary depending upon the services provided, for individual tax returns, the prices start from $127 which includes the site visits and for business clients, we offer a flexible package starting from $110 per month which includes bookkeeping, payroll and tax services

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We work with all industries but specialise in restaurants and cafes and help small businesses automate their process and save time and money

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are registered tax agents and cpa qualified professionals with more than 20 years experience in this industry, we make things happen and always work on the best possible results for our clients

Melbourne Tax People

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