Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured have all the relevant Qbcc licensing required and are members of the Master Builders Queensland.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Working for a building company we decided to branch out to inspections still being part of providing a service to customers

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Many but not really any one in particular as long as we have help them and they are happy with our service provided then my job is fulfilled, if for some reason they are re-purchasing and come back to us it gives me a buzz as that feels like they trust you.

Question 4

What do you like most about your job?

Accepted Answer

Help provide a great service to people purchasing their homes. I love to organise it all for them and it just leaves them to attending or receiving there reports. We work for the client to help the process run smoothly and get a good outcome on their purchase

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you licensed, do you have insurance, is it an extra cost for themal imagining and termitrac equipment and do you use 2 inspectors

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What's included in the inspection, this is all answer by our staff over the phone as well as on their detailed quote emailed through.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have a great system on how things are done, good procedures and our inspectors numbers are given so you can contact them direct with any questions.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Licensed, Accredited and Insured We Use The Latest Equipment and Techniques To Ensure Our Clients Get a Great Service with a Comprehensive Building And Pest Report along with Any other Services We Provide.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What sort of Inspection you are after What type of building - eg house / townhouse / unit. Suburb of Inspection. How many Bedrooms How many Levels.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Call the office and speak to our friendly staff to see if there are any offers available at the time

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We have different offers at different times by calling you will be able to find out what's on offer at that time

Question 12

What makes your pricing competitive?

Accepted Answer

We provide a good service for our prices and are on par with most competitors, however we may be a little dearer than the big companies because we are a small business which is why we continually work on the service we provide

Question 13

How do you normally charge for your service?

Accepted Answer

We charge depending on type of service, pre purchase is on whether it's a house townhouse or unit and how many bedrooms

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Inspectors have building licenses and pest licenses and have been in there industry for many years and have extensive experience in there trades

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We provide Qualified Inspectors with years of experience in their Fields. Providing a Building and Pest Inspector means they are both extensively qualified in their fields so you are getting 2 sets of Eyes.

Mga T/As Sound Building & Pest Inspections

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