Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have public indemnity insurance and we do guarantee our work is professional and on equal par with other accounting firms

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was working as a storeman even though i had my diploma in Accounting. After some time I decided to follow in my father's footsteps and become an accountant too. This was drawn out because of having a family along the way but I really do enjoy my job now.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A client left a message on our answering machine but we could not work out their phone number.  We were lucky that they did eventually return the call and we have helped this person out without charging for our services each time. He is quite respectful of us and what we have done for him.

Question 4

What do you like most about your job?

Accepted Answer

Helping people save money on their tax and BAS statements. Getting jobs done quickly. Responding to clients on time, every time.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How can you help me in my present and future situations? What if my situation changes, can you still help me? Who are your clients and can i contact them?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much tax can we get back - It depends on your situation and what deductions you have to reduce your taxable income.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As we are professional we are required first by nature of our profession and secondly because we hold integrity to a high level we can be relied upon to be of excellent character, which can be seen from our clients who have praised our work ethic.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are proficient, polite and return calls and emails quickly. Our fees are lower than some other accountants as well.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Last tax return, details of the work required, whether you have shares, property or investments in managed funds, and how we can contact you.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Cut down on the use of the landline and get a dedicated office mobile phone on a prepaid plan. You can save money this way immediately.  Look at deposit rates using ratecity.com.au for better ones  Reduce your expenses each month or week by spending less on unnecessary things.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can give you a discounted rate for the first year until we determine how much work is involved to prepare the work that you require us to complete.

Question 12

What makes your pricing competitive?

Accepted Answer

We are a home based business that is effective because we do not have the other costs of a large office.

Question 13

How do you normally charge for your service?

Accepted Answer

we charge a fee depending on what the work involves and how long it takes to complete. Every client is different and so too is our charge for our services.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We mainly cater for small business and provide them assistance, Accounting, Bookkeeping, Payroll set up, Superannuation management, BAS and tax returns preparation and lodgement.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Chris Barnett - Accountant Tax return and BAS statement preparation for 4 years Client assistance Finding ways to reduce tax and increase client benefits  Michael Barnett Over 50 years as an accountant in many different organisations (large and small) CA and CPA Member Justice of the Peace

Betta Accounting Services

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