Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, We have SGIO Public Liability insurance up to $10,000,000 as well as CGU Indemnity Insurance for all our employees.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I love the feeling of accomplishment after transforming something from not-so-good to superb, as well as seeing my customers smiling faces when the job is complete. Knowing they will be enjoying what we have done for them for many years to come gives me so much job satisfaction.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

The most important question is: Are you a registered painter? We are often called to fix a poor job and, almost every time, it has been done by an unregistered painter.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Our customers usually ask us what paint we use and our answer is: Dulux and Wattyl. Premium products combined with thorough preparation will ensure you achieve an amazing finish.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

One look at the testimonials on website (received from our customers) will show that we are a trusted business with over 20 years experience. Communication is also very important: if, for any reason, we are unable to arrive at the arranged time, we will always call you to let you know we have been delayed.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

One of the most important things when it comes to painting is preparation (have you ever heard of 'the 5 p's')? Our preparation is done correctly and our attention-to-detail, experience and use of high quality products results in an amazing finish every time.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know the paint you prefer to be able to give you an accurate quote. It's also useful to know how many colours you have in mind and whether you would like any feature walls. Also, whether the floor coverings are staying or being replaced.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

You can save money by giving us as much room as possible so we can give you a better job in a shorter time. This means removing and safely storing all breakable objects as well as moving furniture away from walls . We are happy to move furniture for you, however there would be an additional cost for this built in to the quote.

Question 9

What makes your pricing competitive?

Accepted Answer

Our pricing is very competitive because of the accurate quoting system we use. What we quote you for your painting requirements is what you pay, no hidden surprises! Should you require additional work to be done, we will provide you with a separate quotation, or it can be done on an hourly rate.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in residential new paints or re paints. Ceilings, walls, doors and frames, window frames, skirting, etc. We also do all external work: eaves, gutters, fascias, walls, roof plumbing, etc. We also do small commercial.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am a registered painter and a highly-qualified tradesman. I only employee the best painters and I personally oversee the finished job to ensure the finish is nothing short of superb and lives up to our reputation.

Mirage Painting Services

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