MLB Removals

Qualifications

To meet our high standards, businesses are requested to provide as much company information as possible (such as ABN details and any relevant industry qualifications). Oneflare has been provided with the following details for this business:

Reminder: If your job requires a qualified or licensed tradesperson, always request details regarding any relevant professional licences before work has commenced and check those details on relevant industry databases to ensure they remain valid.

Add your review

Reviews (18)

• Caitlin M

  Oneflare review

  13 Apr 2021

  I booked a 1 bedroom move 2 weeks in advance for early morning Friday, they rescheduled on the day to 1pm and then canceled on me at 2pm. Then rescheduled for Monday afternoon which they also canceled at the time they were meant to arrive - they did not call to tell me they couldn't make it, I had to call them to see where they were. Finally they 'guaranteed to be at mine at 6.30am the following day which they arrived 30mins late. The move damaged much of my wooden furniture and was very slow resulting in an expensive move.
• Alan

  Oneflare review

  09 Nov 2020

  We booked MLB removals for a short 10km move to a new property. We booked because they seem to have robust guarantees in place for damage to anything being moved. When booking, they were responsive, and easy to deal with. On the day of the move, things were far less easy. They were about 4 hours late (frustrating when you have elevators booked in building etc). They did not communicate this at all, I have to chase them up. The 2 guys arrived, and were friendly, but clearly not experienced in moving. One was a backpacker who just had the job to make money. We had paid for the "Premium Protection Package" which offered shrink wrapping and additional blankets for items being moved. This service was not provided. Numerous time we had to ask items to be handled more carefully, not be pulled, pushed and dragged along various surfaces (Concrete, carpet and concrete stairs). Due to the mishandling, our expensive sofa has been damaged. I had a great deal of trouble contacting MLB to try and resolve the issue (couldn't get through on the phone, no response to emails, no response to messages on social media). Only after I wrote a message on a public forum did they respond, ask me to remove it, and say someone would be in touch. Someone did finally get back to me (which took about 3 weeks). They offered $50 to resolve the issue, which of course was not at all reasonable. They said that would cover the cost of the "premium protection package". I responded to let them know that was not adequate (each time an email is sent to them it takes around 3 days for them to respond, so this has been a VERY long process). After attempting to say I did not read the terms and conditions (which I have, and have met each one of them), they have come back to say that $100 is their final offer. I am now going to the ACCC, and WOULD NEVER recommend they be used for moving anything. Avoid at all costs. Terrible.
• Rory

  Oneflare review

  06 Apr 2020

  Awesome team and service! Nothing was too much trouble. Guys were extremely personable and took care. They were on time as per estimate. Wouldn’t hesitate to recommend and will definitely use again.
• Lesley

  Oneflare review

  06 Apr 2020

  Great service, prompt and fast! A team of two came with a transit van and load all the boxes in a very short time. They were very courteous which was really important to me. After they arrived at the new location they unload everything and there were no damages! The final price was exactly as quoted. I will be definitely using this company in future if I have to move again.
• Jasper

  Oneflare review

  06 Apr 2020

  Stress free service! Amazing! I called MLB to move my furniture into storage. They gave me a precise price quote which was within my budget. These guys were so quick, thorough, and super nice. Everything was packed and moved to storage in 2 hours. Professional job. Thank you!