Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

our business is fully insured, we Guarantee our work in the unfortunate event you have to call us back there will be no charge.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Have followed family members from Grand father, uncles  who have all been plumbers in the past its a job for life.

Question 3

What do you like most about your job?

Accepted Answer

When have helped out a client  and the appreciation you get by way of recommendations the client makes to others.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Should always ask to see correct identification, make sure the plumber has the right licence and is  able to produce a COC if required on completion of the job.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common questions we are ask part from how much will it cost is do we provide other services.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

what makes us trustworthy and reliable is our reputation and our experience within the plumbing industry. If for some reason we are delayed we will call you straight away so you can get on with your day.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

with a wide range of plumbing experience, we can get the job done on time and budget. We will give you the best price first time,

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Obviously correct address, phone number,, basically as much information as you can about the job, weather you want to supply your materials,if something is broken leaking or blocked any information on that product would help when quoting the job.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The more information we are given about the job the better. If there is any thing to be moved to enable access. If there is any manual work that the customer can do IE trenching etc

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Because our prices are kept so competitive  and the margins so small every job has comes with some kind of special offer.

Question 11

What makes your pricing competitive?

Accepted Answer

We keep all our overheads to a minimum, being a small business, there no huge staff costs so all those saving go back to the client.

Question 12

How do you normally charge for your service?

Accepted Answer

Charge for our services on a job to job basis, accept full payment on completion of the job by cash, cheque, or by direct bank payment.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Specialize in all aspects of plumbing and gas work, have been extensively  involved with modular type building for the last few years.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With over 30 years experience within the plumbing industry we are qualified and licensed to carry out all plumbing and gas work including testing and installing back-flow prevention devices with restricted electrical licence.

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