Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have procedures to mitigate risks but its advisable for you to have your own insurance.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

Based on relevant controls

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

YES

Question 4

How did you decide to get into your line of work?

Accepted Answer

Loved to interact with people

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

To many to share - see our google reviews business page.

Question 6

What do you like most about your job?

Accepted Answer

Joy on customers face after a successful move.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Experience and clear and transparent pricing .

Question 8

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are part of a global brand that adheres to a code of conduct.

Question 9

Why should a customer hire you over another service provider?

Accepted Answer

Pack Send is part of an international brand with over 105 stores across Australia

Question 10

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Our goal is to determine the appropriate staff and truck size required for your job. Therefore we will require an inventory to be completed and will need to know the pick up and drop off locations and items to be excluded from the move and to estimate the time to assemble items .

Question 11

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) We will provide you boxes to pack all items prior to the move 2) We can provide you a packing pack with tape etc - talk to us for a nominal amount 3) Ensure stuff not included in move are clearly marked as do not touch. 4) Ensure clear path for movers to get in and out of house 5) Ensure that all breakables are packed 6) Use paper or bubble wrap to wrap fragile items 7) Consider moving fragile items yourself during the week if the distance to your new location is not far. 8) Consider to negotiate with new tenant or owner to leave plants and other small items to pick up the next day for your convenience as these small items take longer to pack 9) Sell items on ebay if not required

Question 12

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Talk to us about our legal referral partners fixed $1000 conveyancing fee Talk to us about our $200 voucher for Coles or Woolworths to help you settle in your new home.

Question 13

What makes your pricing competitive?

Accepted Answer

Experience staff and management oversight to manage risk and quality

Question 14

How do you normally charge for your service?

Accepted Answer

Hourly and fixed based on standard 8 hour day. Company will extend to 10 Hours as a commitment of good faith on fixed price estimate

Question 15

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Home and Office removals

Question 16

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Mount Annan Furniture Removalist merged with Pack Send Campbelltown last year adding 25 years furniture removal experience to Pack Send logistics skills set.

Campbelltown Logistics pty Ltd and also trading as Adamstown pty ltd

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Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

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