Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have do have public personal and product insurance. we do offer a guarantee on our workmanship and customer care

Question 2

What do you like most about your job?

Accepted Answer

Looking and listening to the customers reactions. knowing that we have added something onto peoples homes that is not only functional for them to enjoy but we have also added to its value.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask about experience. Ask about time frame Ask about the products being used Ask about maintenance of products sealants ,coverings

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much will it cost ,would it be possible for you to start asap,why isthe other concreter so expensive. Until i can see what area conditions are lke a rough estimate never works,as long as we can get concrete early enough yes we can,as long as we can be cheaper we both win

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are here to provide for what the customers wants. But sometimes what people want is not functional or beneficial and we will not let you pay for a product that will possibly cause issues later on in time.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We are a honest reliable professional concrete business. customer care and satisfaction is our priority, we insure the works we do will only improve the value to your property.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Dimensions of the area to be concreted length x width. Condition of existing ground .Will it require fill or excavation? What is the purpose of the concrete. Which particular style and type of finish is wanted. How accessible is the job?

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have a clear idea of what they want,what it is for and where they want it  Have a clear idea of budget.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

we do use skip bins to remove any unwanted materials we offer our clients to use the bin for there own needs at no extra cost to them , so you can get rid of that awkward rubbish that wont go in the bin

Question 10

What makes your pricing competitive?

Accepted Answer

Our pricing is based on what the price of materials are at the time as this does fluctuate fairly regulary so this gives us the best opportunity to get the right price

Question 11

How do you normally charge for your service?

Accepted Answer

Generally pricing is calculated by a sqr mtr rate  circumstances arnt always practical for this we do have day rates aswell

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Domestic concreting is a particular area we specialse in . Exposed aggrigate, Spray on stencil pattern  covercrete coloured or plain grey concrete

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Combined 50 years experience in all aspects of concrete. level 3 certification in concreting level 3 certification in steel reinforcement certified excavator operator certified bobcat operator

M.R Concrete Solutions Services

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