Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have full Public Liability Insurance, all employees have had Criminal History/Police checks and all work is 100% satisfaction Guaranteed.  We treat your pets as if they were our own, with the respect and love that you give them everyday. After all Every Pet deserves the best the world has to offer!

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always had pets, never a month has gone by that I have not had a pet. We own and operate an online pet supply business that has been going quite well and the time was right for me to get back into pet care service after 17 years of other work.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

My Pet Services is by far one of the friendliest and most professional mobile pet groomers I have come across. Brooke gave my lab, Dexter, a hydro bath this afternoon and I cannot fault them. Brooke is friendly, down to earth and treats the pets with respect and you can tell he truly loves his job. The hydro bath was excellent value with professional facilities and a non rushed, quality job. Dexter smells great and despite being a ticklish dog by nature he loved his bath. I highly recommend My Pet Services. From Jaimee at Shailer Park

Question 4

What do you like most about your job?

Accepted Answer

All my clients are special, happy to see me and even happier when I finish the job. All my customers are satisfied with my work and this is what makes me happy about what I do. I look forward to each visit and it puts a big sile on my face when I am greeted with wagging tails and kisses.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do they treat your pets with respect and kindness. Do they use Clean, warm water for each service.  Do they disinfect the bath between washes. Do they offer a professional and honest service. Do they offer extra services like home delivery of dog food etc. What kind of products do they use? Are they quality products and eco friendly?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do I use clean water to hydrobath each dog and do I rinse with clean water also. I always use clean water to Hydro Spa your dog, and this is followed up by a clean water rinse, conditioner then clean water rinse once more before drying. Will my dog be dried properly in winter? My Pet Services has a luxurious modern salon which means we offer some serious pampering and that means no sopping wet dogs! A good dry after washing also prevents the habit of wanting to roll around in the dirt and mud to dry off.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I care about the services we offer our customers and furry friends. Arriving at the scheduIed time and taking good care of property is of utmost importance to us and our future success. We have also ensured that our professionalism extends to making it easy for our customers to do business with us, we have a digital booking system which ensures that you have access to your pet details, which you can update any time you wish as well as access to invoices and account summary and the ability to pay online or use our eftpos on site option which means you can easily pay for services. We are available 24 hours a day 7 days a week to our existing customer base.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Professionalism, Attention to detail and passion for any pets is what we are all about. Modern, Air Conditoned Mobile Salon which will be there on time. Easy to use online portal for customers to log in, update their pet's details as well as see booked services coming up and pay for services by Cash, Credit Card, Paypal, Direct Deposit.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We require the following information from you in order to quote accurately for your Hydro Spa or Grooming Hydro Spa service. Your name , address, contact and phone details including email address. Your pet's name and Breed The number of pets requiring our service. Your prefered date and time and the type of service you are looking for eg Hydro Spa, Grooming Hydro Spa, Pet Sitting, Dog Walking etc See our website for a full list of available services.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If you have a neighbour or friend you can save up to $2 off on each Hydro Spa service and $5 off each grooming  Hydro Spa service by having them done at the same premise on the same day.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

New Customers who are looking for a regular service in the Logan area are elligible for our "Buy one Get oe free offer". This offer is available to be used on multiple dogs at the one premise or single dogs with the free service to be booked in within 4 weeks of first service. Applies to Hydrospa service only. When requesting service the Code "B1G1F" must be used by entering details at http://www.mypetservices.com.au/book-online-dog-hydrobath/

Question 12

What makes your pricing competitive?

Accepted Answer

No Ordinary hydrobath. Treat your dogs to a My Pet Services Hydro Spa experience or Grooming Hydro Spa. Quality Service EVERY TIME!  Because we use quality products with quality equipment and a luxurious mobile salon decked out for some serious pampering. Guaranteed Value!

Question 13

How do you normally charge for your service?

Accepted Answer

We normally charge for services in advance or on the day of the booking for Hydro Spa and Grooming Hydro Spa Services.  Because our time is valuable, pet sitting, dog walking and day trips are required to be paid in advance.  We accept Mastercard, Visa Card, Direct Deposit, Cash and Paypal. Payments can also be made by existing customers through the customer portal found on our website.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

My Pet Services is a one stop shop for all your pet requirements. Having our parent company as Worldwide Pet Supplies we are able to supply quality pet products at very reasonable prices along with our extensive service options on our website. We believe that if you can do everything at one place it's awesome, and even more awesome if that place comes to you.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Certificate IV in Sales equips me with excellent customer service, having washed and clipped dogs for over 20 years and aiding in the education of people to train their Puppies. I am extremely passionate about your pets and am also qualified in Pet First Aid.

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