Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have specific liability insurance for IT work.  If we didn't guarantee our work, we'd be out of business. If you're not happy, it's free. Simple.

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you insured? Are you qualified? Are you local?  Anyone else is in it purely for your money. We were born here, we're not going anywhere, that makes us accountable.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are the most experienced business in Townsville to work on your devices, we're qualified and we're just up the road.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Our solutions work and are long term. As much as we like repeat customers, we don't like repeat problems. And neither do you. Our 50 years combined experience is the only way this can be achieved.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What type of device are we dealing with? (Windows, Mac, Phone, Tablet, Router, Something else?) Has this happened more than once? Does this occur at specific times or randomly?  Honestly the more information we have, the more accurate a quote can be.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Backups, backups, backups. We can't say it enough, because it's completely true. Lack of backups is the number one cause of pain we see with all clients.  Also, have you turned it off and on again?

Question 7

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

While we cover networking, online security and even phone repairs, our specialty lies in building, upgrading, servicing, tuning and maintaining desktop and laptop computers, both windows and mac based.

Question 8

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Between us we have University Degrees, TAFE Diplomas, Microsoft and Apple qualifications and training in the exact fields needed to service and maintain IT devices. Coupled with experience unrivalled in Townsville.

NBIT Townsville

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