Frequently Asked Questions
Why should a customer hire you over another service provider?
At Neptune waterproofing, we never leave a job if its not perfect. We provide a 10 year warranty with all our jobs. Our rates are overall competitive and we strive to keep the cost down for you and will always be upfront and professional.
What experience, skills, qualifications or training do you have to make you the right person for the job?
10 years experience in waterproofing and bathroom renovations. We have teamed up with a great tiler, sparky and plumber to get you bathroom looking brand new
How do you normally charge for your service?
Fixed rate for bathroom renovations. Square meter rate for waterproofing. Per meter for caulking. Minimum charge of $350 for any job.
What makes your pricing competitive?
We have access to quality materials at a trade price, so we can pass that discount onto our customers. We charge honestly and are always upfront when it comes to costing. An official quote will always be supplied.
Are there any special offers you would like to offer to Oneflare customers?
Mention this add to receive 10% of any job. First time customers only. Must be over $500 to qualify. Offer valid until DEC 2019
How can a customer save money before you start the work? Please give 3 tips
- Have the areas clean and surfaces prepared for waterproofing, this saves a lot of time which on our end, which means less costing for you.
What are the typical things that you need to know before you can provide a quote to a customer?
How big the area is
What you would like done
How old the house is and any past history of the room
Drawings of the area
Are you an insured business and do you guarantee your work?
Yes fully insured and offer a 10 year warranty. We pride ourselves in quality and back all our jobs up.
What makes you the most reliable and trustworthy person for the job?
We are a family owned company and know what its like to have costs. We want repeat customers and happy customers. Word of mouth is the best form of advertising and we count of your experience to gain more work.
What do you like most about your job?
Meeting customers and helping them get the best results in their homes. Luke the owner of Neptune waterproofing has a passion for waterproofing and loves seeing bathrooms transformed.