Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, New Wave is fully insured. We also offer all of our clients with Audit insurance to provide peace of mind.

Question 2

What do you like most about your job?

Accepted Answer

Helping small businesses grow by providing processes and advice to make them more deficient and proactive. We have seen many business grow from one employee to 50 and enjoy the fact that we were a part of the success.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

- Do you charge by the hour? - Do you offer ongoing advice rather than just end of financial year? - Are you proactive in providing advice before issues arise?

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With over 12 years of combined experience in the industry our clients rely on us from starting a new business to helping buy their first home

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We tailor our services to our clients needs.  We provide our services on a fixed price basis so you know exactly what you are paying for. We take the hassle and stress out of accounting and bookkeeping to leave you focusing on your business. 12 years of combined accounting experience.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

- Type of business - Entity - Sole trader, Partnership, Company or Trust - Number of transactions per month - Copy of prior year tax return

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

- Have your prior year tax return handy - Have all of your books up to date (or contact to assist you with this) - Contact us before hand to find out what you need to get the job done

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Currently we are offering one flare customers with 12 months free software on Quickbooks online if they subscribe to a 12 month plan.

Question 9

What makes your pricing competitive?

Accepted Answer

We charge on a fixed price and do our proposals based on the value you get rather than an hourly rate.  Most accountants and bookkeepers charge by the hour, but the problem is how do you know how many hours a job should take? If they work slower then they are rewarded... To us this doesn' make sense

Question 10

How do you normally charge for your service?

Accepted Answer

We normally charge on a fixed fee so you know exactly what you are paying for.  The only time we charge hourly if we do rescue jobs (that is if your books are not up to date for a few months).  Many bookkeepers and accountants will charge by the hour, but are they actually working on your job?

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in:  -Small to medium businesses -Management Accounting (analytics, KPIs and helping our business grow) -Cloud Bookkeeping -Taxation specialist

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

At New Wave we are:  -Qualified Accountants (Chartered Accountants) -Over 12 years of combined industry experience -Registered -Forward thinking and innovative -Reliable and local

New Wave Business Solutions Pty Ltd

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