Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We guarantee our work and will come back if u statsfied. If you are still not happy we will give you your money back

Question 2

How did you decide to get into your line of work?

Accepted Answer

My father has been in the industry since to 70s. Now me and by brother work closely to get the best results for our clients

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I was able to remove stains on carpet for a pensioner who wasnt able to afford to lose bond. Carpet came up nice and bond was given back.

Question 4

What do you like most about your job?

Accepted Answer

I enjoy seeing positive reviews and getting refurrals from customers family and friends. It always feels good to leave knowing your customer is happy.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Always ask if they pre-vaccume and treat general stains for the agreed price. You don't want to be under quoted and up sold on arrived.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We get asked a lot about if a stain will come out of carpet. We have around a 80% success rate but it always depends of carpet and stain type.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We will always send you a confirmation text message two hours prior to arrival and will won't leave until you are happy with our job.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We use a ph neutral chemicals safe for family, pets and environment. We will vaccume, general stain removal and steam clean as all part of our normal service with no hidden charges or painful upselling.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Amount of rooms, stairs and location. It's always good to know if it's an appartment or house aswell. Also any stains and what they are.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Keep in mind most carpet cleaners will under quote and change price or upsell services when arriving. We don't use these practices and treat our customer with respect.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Oneflare customers will pay for 2 rooms and 3 rooms steam cleaned as part of our special offer to OneFlare only

Question 12

What makes your pricing competitive?

Accepted Answer

We believe we charge a fair price for the skills we have required and usually match competitive prices. We will not under quote just to upsell you products later on.

Question 13

How do you normally charge for your service?

Accepted Answer

We usually charge on by room basis while also factoring distance and job size.. That means the more rooms the lower the price !

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our Family & Pets Process has been designed to give you the fully bright carpet while keeping you and your furry friends safe.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I'm a 3rd generation carpet cleaner. The business was run by grandfather and started in the 70s right here in Sydney. The skills and knowledge has been past down so you know your getting the very best advice and experiance.

Next Gen Carpet Cleaning

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