Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I am 100% insured for public liability so rest assured you are fully covered using me as your licensed plumber. I also provide compliance certificates for any gas job and any job over the value of $750 as it is the requirement of the Victorian Building Authority.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I originally worked for Reece behind the sales desk and learnt that I would like to go and do an apprenticeship. I have not looked back as there is such a variety in the work I do and everyday is different.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I contact Nick one afternoon and he was able to come around to inspect the job immediately. I was impressed by his professionalism and 'not a problem' attitude. Nick provided a very reasonable quote (compared to 3 others) in a timely manner and was able to commence job in my required timeframe. Nick started and completed the job in the time initially quoted. I did have a hot water system issue in the middle of the job (late Friday night), however Nick raised the risk upfront (when finishing that day) and was available to help via phone to resolve. Overall, i was very happy with Nick's service and the quality of the job. I would definitely recommend NK Plumbing and will be using Nick again for future jobs.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

1: Are you insured? 2: Will you provide a compliance certificate. 3: Can I see any of your previous work 4: Can I get a recommendation from a previous client. 5: Do you have experience in this field.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I like potential customers to read my reviews and see for themselves that I pride my self on my outstanding reputation. I am also fully licensed and insured and am happy to provide any certification they require.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

I provide a one on one service that means when you call you get me, and not a sub-contractor that doesn't have the business and customer service at the top of his priority list.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

* what the customer requires. * customers contact details so they can be entered into our system. * generally a site inspection.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

* Dont be shy to ask questioions etc. * Have all of your fixtures ready eg: shower mixers etc so there is no running around on the day which could cost you time and money. * Be sure we have covered everything that is stated on the quote

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you mention you found me on Oneflare I will take 10% off the first hours labor and if you leave me a review I will take another 10%off.

Question 10

How do you normally charge for your service?

Accepted Answer

I usually charge on an hourly rate if that is how the client prefers, I also quote on bigger jobs and itemise exactly what  the client will get so as there are no grey areas and everyone is happy.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Gas fitting is my specialty as there is nothing better than making a customer happy with a brand new gas heater or hot water unit installation.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am a fully licensed plumber in all aspects of plumbing. From water to gas and even metal roofing, Any queries my license number is 101069

Nk Plumbing & Gasfitting

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