Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Northern Contract Cleaning has public liability of $20 Million and Workers Compensation cover for all staff. All our work is guaranteed.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I worked as a cleaner during university studies at nights then decided to start a small business with a couple of clients. Remained in the industry ever since.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Northern Contract Cleaners has been servicing many clients for over 20 years. Throughout this time, we have evolved as a company in in a synergistic way with these clients. We have established a partnership and trust for over two decades without having to sign a contract or a legal document.

Question 4

What do you like most about your job?

Accepted Answer

Cleaning work offers a supplementary income for families as well as work opportunity for couples and students who cannot work routine business hours. Witnessing the clients reaction to a perfectly clean site provides ample job satisfaction.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What experience the company has relative to the client, what accreditation does the company have,  what management will be available and what training does cleaning staff undergo.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How do you keep track of your cleaners? We have implemented a tracking device allowing cleaners to log on and off via a phone app.Do you conduct inspections? Our Area Manager conducts an inspection on his tablet outlining the results and any corrections, then emailed to client directly.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Experience and Accreditation. We are fully accredited for Quality, WH&S and Environmental Systems, have over 30 years experience and all our staff have police clearances.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Northern Contract Cleaning has been in the market for last 30 years and has bagged the tag of perfect cleaners for over 250 sites on a broad state scale. We have full accreditation for Quality, WH&S and Environment which ensures we deliver the best services to your particular business. Our professional and well trained staff maintains only one standard-excellent

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Floor size and floor surface type. Staff numbers. Toilet/shower numbers. How many windows. Kitchen/lunchroom details like microwave oven, fridge or dishwasher

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1.Staff to leave work area as tidy as possible prior to cleaners commencing. 2.Implement a central waste disposal area for all rubbish to be disposed rather than have a bin at every work space. 3. When special work like carpet clean or window clean, office staff to move furniture to one side.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Offices that are cleaned on a five day per week basis will have the luxury of a free carpet clean at the end of each year.

Question 12

What makes your pricing competitive?

Accepted Answer

Our abundance of cleaners state-wide allows us the luxury of no overheads like travel or petrol costs. We have cleaners everywhere in NSW.

Question 13

How do you normally charge for your service?

Accepted Answer

Northern Contract Cleaning charges a lump sum monthly rate for jobs requiring frequencies of twice weekly or more. A competitive hourly rate is charged for jobs done weekly, fortnightly or monthly.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Northern Contract Cleaning specializes in all cleaning. General office cleaning, retail outlets, medical and health centers, industrial sites, pubs and clubs, schools, child care centers. Basically all commercial property. Other tasks include carpet cleaning, window cleaning and pressure cleaning.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Northern Contract Cleaning staff have a Certificate II in Cleaning Operations and Managers possess a Certificate III in Cleaning Operations. We have Elevated Platform Licenses for use of scissor lifts and booms, White Cards for builders' cleans and Abseiling Licenses for high rise windows.

Northern Contract Cleaning Pty Ltd

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