Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our business is fully insured and we guarantee all work will be executed to the highest quality, meeting each and every one of our client’s unique specifications. We have a full support team to help you when in need and offer training all over the country via screen sharing tools.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We felt there was a big gap in the industry for web design and development services for small to medium businesses who wanted quality, cost effective website and digital solutions.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our best customers trusted us with everything, from their first website, to their search engine optimisation, Google AdWords and social media campaigns, therefore they grew their business exponentially from day one.

Question 4

What do you like most about your job?

Accepted Answer

We love seeing a client's idea come to life. We have seen so many companies grow their sales and therefore their businesses, and hearing feedback like this is the most rewarding result

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

We suggest: Is the work completed in Australia? Is the work completed in-house? Are there any additional fees? How long does it take?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: Where are you located? A: Melbourne CBD Q: Do we get to keep the website? A: Yes, we hand it over to you once it is finished and you can host it with your choice of hosting company. Q: What platforms do you work on? A: Most open source platforms such as WordPress, Joomla & Magento.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

14+ years of experience ensures that projects are delivered on time and on budget. Each client has their own project manager whose job it is to ensure the best quality in-house resources are used for each specific website project.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Clients choose Nothing But Web because we design and develop custom websites that fit our diverse clientele’s specific business needs. They also love that we do everything in house, therefore exceeding expectations in quality, and, doing so in a timely manner.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before we can provide you with an accurate quote, we need to understand the core functionality of your website and understand what you would like to achieve. For example, do you just want to display information about your products or services, or do you require the ability to sell online?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Go in with a strategy by planning out how many pages of content you would like on your website as our prices vary depending on how big your website is. Provide examples of websites you like from a design perspective, we’ll utilise these sites as point of reference for your project. Additionally, make sure you have all your login details, domain and hosting information in order.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Customers who wish to use more than one of our online marketing services can get packaged deals, as well as the best collaborative approach Australia has to offer.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing remains competitive through truly understanding clients' needs, budgets and expectations before providing a final quote for a new website.

Question 13

How do you normally charge for your service?

Accepted Answer

Each business is different, therefore every project is different. We like to get to know your business and your requirements, then provide you with a project plan and marketing strategy that we believe will give you the best possible outcomes.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We create beautiful websites for all industry types, including non-for-profit, government organisations, charities, corporate, events and B2B. We also develop websites for individual personal brands.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have designed and developed websites for over 14 years. Our expert staff have a wide range of design and web development skills, and in-depth knowledge of latest technologies and trends.

Nothing But Web

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