Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes I am insured for public liability insurance and I do guarantee my workmanship , and materials

Question 2

How did you decide to get into your line of work?

Accepted Answer

Since childhood I got the passion to study electronics and radio telecommunications. Television and satellite receptions fascinate me, and when a saw a possibility to work for it, a grab it with all my heart .

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Yes, two years a go, while I was  finishing a job for an old speaking French lady, her's son two beautiful dogs  ran free form the house. In that confusion she  shock myself when  in her native  language  she told me she locked  herself outside her home. It was a late winter afternoon, the lady was shivering  with cold, her son was five hours away from home, no others entry were available to the premises, no next door neighbours around. The only way to enter the house was climbing the roof again, removing for roof tiles, making an opening through the roof and looking for the man hole inside the  roof. The house was a ten foot ceiling, so when I thought my luck was running out I found right underneath my feet an open  bathroom door, so I stand on top of it and carefully  I was able to let my wait to drop to the floor. ,The lady was very happy to see me again at the front door!

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers asking for the right technician often recommended by previous happy customers.  This is often how I get my works!  One question to ask Is:  it really necessary to replaced those components?  Or is really necessary to have a new  TV antenna , or an existing Must head Antenna Amplifier, or an new  Amplifier at all?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much is the cost to do job? And how long are you going to take?  I give the right prize before I start the job, even over the telephone..

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am a competent professional technician been in the industry for more than nineteen years

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

I am a competent and reliable person ,honest and hard worker. I enjoy my work , is a passion for me to work in this field and since childhood I was involved in electronics.  Furthermore my slimness an agility is such that rarely I broke any roof tiles.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What actually is the problem and  how often do you have that problem, and how far away is the location for the job. Is your house a double story?

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Letting me know how often they have the current problem in TV reception.  Certain work require, wiring  the house with the appropriate cable before plaster goes in, and that scan save money.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes 15 % off

Question 11

What makes your pricing competitive?

Accepted Answer

I am a hard worker and never refuse a job for the apparent hardship in doing it. Often I perform more than one job in the same area, this reduce greatly my time in traveling, and the cost involved for traveling.

Question 12

How do you normally charge for your service?

Accepted Answer

I write out an invoice with my address, mobile and fix phones numbers on. Some customers pay me with a cheque and some in cash money.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Satellite dishes  installation and Antenna  Television installations, fringe areas  receptions problems. Vast reception for country customers. Providing materials for satellite reception for caravans touring around Australia  Interference problems.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am a competent technician, for more than nineteen years,  and I am keeping up with the new development in the world of telecommunication. My study in telecommunication began early in my youth  in Italy Continuing here in Australia my training in the field and attending various seminar for the latest update on materials and new technologies.  Satellite and television reception is a great passion for me!

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