Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured for Public Liability and Public Indemnity as per the requirements of bookkeepers. The BAS Agent (No 27458015) is compliant with the Tax Practioner's Board requirements. All work is done following a signed Client Agreement which outlines our and the client's responsibilities.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was a teacher looking for a change. I was offered a bookkeeping job by a friend and found I really loved it. I love working with people to develop their business

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

My favourite customer is a young man who worked in the business that he eventually bought. He has such a fantastic business sense that he has grown this business into a very profitable one in the first 2 years. We work very closely with him in all aspects of bookkeeping. Very enjoyable journey.

Question 4

What do you like most about your job?

Accepted Answer

Working with clients to grow their business and ensure the they are compliant with legislation.. Our clients like the personal touch we offer and feel valued in their business dealings with us.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are your bookkeepers qualified? Do you have a registered BAS Agent? Can you liaise with the ATO for me. Do you have any testimonials from current clients?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What do I need to get my books up to date? As much paperwork/electronic evidence of income and expenditure available for the period in question. How much will it cost? The cost may be more in the beginning until we adjust to the structure of the business and then as per our current Fee Schedule.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our bookkeepers are qualified and have a wealth of experience. We are bound by legislation to comply with tax requirements. We have testimonials the support our integrity and reliability.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We provide a professional service working with you as part of your business so that we can assist in building your business and lessen the anxiety of ensuring your books are in order. We don't do Tax Returns

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Business Name. What is the nature of the business (EG Sole Trader, Partnership, Company etc.)? What does the business do? What are the main features you require as a client (EG Payroll, BAS Agent services, Bookkeeping, Financial Reporting)?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Gather all receipts, bills and bank statements. Put these in month then date order Subscribe to their preferred Accounting Software package in consultation with us.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer the initial meeting or contact at no charge or the first hour of actual bookkeeping free to potential clients.

Question 12

What makes your pricing competitive?

Accepted Answer

No large overheads so fees are kept to a minimum. Qualified bookkeepers who are efficient and accurate with their work.

Question 13

How do you normally charge for your service?

Accepted Answer

Hourly for General Bookkeeping. 10 hours up front for Rescue Jobs. Agreed monthly fee after 2 months of bookkeeping if requested.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Rescue jobs where a client is behind in their tax lodgements by 3 months or more. We also specialise in assisting small business to streamline their bookkeeping services.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

My Senior bookkeepers have Certificate IV in Financial Services. I, the owner of the business has a Bachelor of Education, Cert IV Financial Services and a Diploma of Business

SandraB Bookkeeping

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