Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

NRE Cleaning Services is fully insured with $20M of public liability insurance. All staff are police checked and have the required safety cards to carryout work in schools or on building sites. And of course all work is guaranteed

Question 2

How did you decide to get into your line of work?

Accepted Answer

After I took a redundancy package for a previous employer, I was just asked if I would do some cleaning for someone on a part time basis, I enjoyed it so much I decided to set up my own business to try and overcome some of the many problems I see in the industry

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

NRE have been providing cleaning services at two of our offices for a little over 12 months. Rod and the team are very professional and provide an excellent service. - just one of the reviews of our work

Question 4

What do you like most about your job?

Accepted Answer

I enjoy the feeling of entering a dirty area and cleaning it up. So it is ready for the next working day or week, so that people always have a clean and safe working area

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. How do you employ your staff 2. Do you supply all equipment and consumables 3. Do you have insurance 4. How do I communicate with you or your cleaners

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. Can you work out of hours? - Yes 2. Do you supply the equipment? - Yes all of it 3. Do you pay/employ your staff properly? - All our staff are employed and on award wages 4. Will it be the same cleaner? - Generally, and always in pairs

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our reliability and trustworthiness is absolutely vital for many of the situations and offices we find ourselves in. Client confidentiality is of the utmost importance and the number of clients we have is testament to our honesty

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Our aim is to provide the highest possible service. But if there are any issues we have great communication skills, to ensure they are rectified as soon as possible

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. How many desks/bins 2. How many toilets 3. How many kitchens 4. Floor area size 5. Number of visits required 6. how many people use the office

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Tips to save money on regular cleaning costs 1. Have less bins, ensure staff have a better understanding of recycling.  2. Clear desks, so they can be wiped in one easy movement 3. Have floor mats at entrances

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For a 12 month contract sign up, we offer the first month at 50% of the agreed price. Every month every client of ours goes into a prize draw for an office-worths of donuts

Question 12

What makes your pricing competitive?

Accepted Answer

The little extras we carry out, that are often not included in the contract packages, gives the customers we have a very good price.

Question 13

How do you normally charge for your service?

Accepted Answer

Office cleaning is normally calculated out on a cost per visit basis and then just multiplied on the number of visits per week. Invoices are then sent out on the first of every month, with a 10 day credit period

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in regular office cleaning, including kitchen and toilet cleaning. We understand the clients requirements that even we are often not seen, our work is still of the highest quality

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All our cleaners have spent many years in the industry, some over 10 years experience, and have all received on the job training. They are all employed directly by NRE Cleaning Services and we never use subcontractors

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