Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

we are a insured proffesional business with contents insurance of $100,000 whilst we have your household.   we gaureentee our work every move we build our reputation from your satisfaction.

Question 2

What do you like most about your job?

Accepted Answer

there are different challenges for us to handle everyday and we pride ourselves in constantly improving our level of stadards and puting our name out there to be the best in the local moving market, we dont think of our customers as just another job but we think that we are moving lifes and we take great satifaction in making your moves stress free.

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

what is depot to depot fee?? depot fee is a fixed fee which cover the trsavel to and from the job, this covers our feul and truck maintenace costs.   how can we save money from our move?? theres a few ways typical way is to load small loose items into to your own vehichles this saves time which saves moeny. having bed frams pulled apart ready to go and other items with such nature, you could even go te full legnth of having every in the garage apart from bug items this halfs the time of loading which save you money.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

About On The Move Removals On The Move Removals is a local removals company offering relocation services and house moving services in and around Brisbane.  On The Move Removals has built a strong reputation for fast and efficient removals with friendly and professional removalist staff.  We will ensure your move is completed in a timely manner to guarantee you are getting value for money. We can supply you with all packing materials, boxes, tape, bubble wrap, paper- Whatever your needs.  We always pride ourselves in doing whatever it takes to ensure your move runs as smoothly as possible, whether your moving locally around Brisbane, to the Gold Coast or moving up the coast.  On The Move Removals places emphasis on being able to provide the highest quality removal service at the LOWEST PRICE POSSIBLE! Simple really!

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

the typical things we need to know are; size of home, amount of furniture and items, distance between locations, type off access at both ends, how much man power youd like on the day,time restrictions, special instructions, any heavy items eg piano,pool table. these are some of the basic things we need to know how ever we can tailor any job to your needs.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

tip 1 : dismatle beds and any other items which require dismantling this will save you time instead of the crews doing it on the job.  tip 2 : pack everything properly and be organised this makes it easier for the crews to move you.  tip 3: put everything in the garage or get you and your frinds to help this saves time and money.

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

this months speacial is $45's off any job that takes over two and a half hours also this month we can offer you $50 dollars of a first months storgae fee when combined you could save $95's off your move.   (terms and conditions apply)

Question 8

What makes your pricing competitive?

Accepted Answer

our pricing in solely done to your requirements. we have three different sized trucks all for different customers needs making the price for your the price you need. why pay for a big truck when you only a small truck, or why do muliple trips and have the move drag out all day when you could have a big truck. our prices suit your needs making us very competitive.

Question 9

How do you normally charge for your service?

Accepted Answer

we normaly charge a two hour minimum on all jobs but after that we only charge in 15minute segments so if a job exceeds that your not paying in huge time blocks to minimize the cost of your move, jut another way of helping our customers keep costs low.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

we specialise in giving the best value of service, this means we give you the best guys for the job  with years of experince but keep our rates low. our guys work fast and effiecntly too keep costs down to get the job as quick as possible for you but also ensuring no damages occur whilst on the job, our teams have perfected this making us one of the best compainies for value of money.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

we as a company have carefully put together a strong team from office to the workers on the trucks. we have guys from grace removals, kent removals, all purpose removals, fragile removals, mini movers and last but not least ridgeways. Our family of workers here at on the move have collectively brought in there different experience from different operating standards and combined them all into one, giving us an edge and more combined experience then most other companies making us well equipped to get the job done right first time.

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