Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

OneTwo Tree Services is most certainly insured and urge anyone who is considering tree work to see a certificate of currency from all companies that are contacted.

Question 2

What do you like most about your job?

Accepted Answer

No tree is the same as the next, offering a different challenge each day. Our work is rewarding as we hope to satisfy each customer as well as working with like minded people outdoors.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Sight a certificate of currency for insurance, ask to see valid certificates of relevant qualifications. In NSW It's not mandatory to have qualifications to work in the tree industry just as it's not mandatory to have insurance. Ask to see the proof.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

'Are you sure you can do that' YES! If we aren't 110% certain of the safety or ability in completing the work, we will not do the work! The tree industry is a dangerous industry, and at the end of the day we would all like to go home to our families.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

OneTwo Tree Services is commited to providing a prompt and professional service. We will quote the job when we agree to quote the job and we will do the job when we agree to do the job.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

OneTwo Tree Services offers competitive prices and doesn't take short cuts, minimising damage to your property using the most current and efficient techniques to work safely and professionally, we are fully qualified and Insured and have a combined experience of more than 20 years.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We require your address generally, also what type of access there is. Type of tree, height, girth and general health. Targets below the tree etc.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Minimising obstructions. Reducing hazards to allow an efficient path in and out of job site. Consider Arranging to have timber left on a premises for firewood.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

OneTwo Tree Services offers 10% seniors discount on all aspects of work for all jobs no matter how small or large.

Question 10

What makes your pricing competitive?

Accepted Answer

OneTwo Tree Services lowers its costs on machinery by using subcontractors to provide our chipping services so that we can pass those Savings onto customers without jeopardising the quality or safety of the job.

Question 11

How do you normally charge for your service?

Accepted Answer

OneTwo Tree Services offers a 10% Senior discount on all aspects of work. We can arrange with customers to do work on a daily rate or by the task. We cannot offer specifics over the phone but we are More than happy to give estimates free of charge upon request.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

OneTwo Tree Services is capable of all aspects of tree work and have the ability to prune or remove trees in difficult access areas.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

OneTwo Tree Services has three Arborists aka tree climbers within its team. They've all obtained a minimum of Cert II in Arboriculture up to Cert III as well as felling certificates, we can produce evidence upon request where others cannot.

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