Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes I am insured and I do guarantee my work

Question 2

How did you decide to get into your line of work?

Accepted Answer

Had a family friend that was a Plumber so I decided I would become one as orginally I was going to be a carpenter.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

No as I have to many customer stories to tell as I have a small group of customer who always get me back as they like what I do and know it's never a hassle.

Question 4

What do you like most about your job?

Accepted Answer

Meeting customers that are friendly and outgoing and appreciate my work which I do hope gets passed on to friends and fanily members to drum up more business.And listening to customers stories especially pensioners.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should always ask if the tradesman is properly licenced and insured to do the work

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Its usually how much i charge to do the job and how soon can I do it the job

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I try to get there asap to sort out the problem quickly before its get worse

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Customer service and satisfaction is my number one priority and charging reasonable rates to get new customers is my guarantee.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What the job is, where the job is located and what is the best time to do it

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If they can do the job themselves for me to advise them over the phone If they are happy to buy parts so they only pay labour and travel

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I do give discounts to pensioners and if any customer gives me a hand i usually take that in consideration when I give them the invoice.

Question 12

What makes your pricing competitive?

Accepted Answer

If go to high with the rates you get the business especially in small country towns.

Question 13

How do you normally charge for your service?

Accepted Answer

My rates are $70 per hour  $1.20 per km plus parts.no callout fee and discounts to pensioners.no obligation free quotes

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in maintenance,repairs and new installations,blocked drains,roof and gutter repairs,gutter cleaning,downpipes,HWS (electric),renovations,pressure pump installs on any domestic and rural property either landowner or real estate companies.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

17 years experience in the plumbing industry as a Maintenance Plumber and Drainer within the local area and hoping to service beyond my usual area.

P.A.S.S. Plumbing

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