Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Paramount Plumbers mission statement is: Do it once and do it right we been following this statement since a long time and have many happy  Customers.All our work has a lifetime warranty  (Except clearing blocked drains) and of course we have a $5000000.-public liability insurance

Question 2

How did you decide to get into your line of work?

Accepted Answer

In my days my dad decided that Plumbing would be a good trade for me to get into and so I did and I never look back

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

There are so many over the 44 years it’s impossible to remember But most rewarding is always when you can solve whatever plumbing problem and leave a happy customer behind

Question 4

What do you like most about your job?

Accepted Answer

My job is the best.I love that I have a lot variety meet new customer every day to solve their Plumbing problems and of course I’m my own boss

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

All customer should definitely ask for the Plumbing  and Gas license number and for how may years  the plumbers is experience and of course for any customer referrals

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Many customer want to know how many years experience I’ve got and if I’m a licensed Plumber  My answer to those questions are:Yes I’m licensed  in Plumbing and Gas and a Plumber since 1977

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

In my birth country Switzerland to be punctual,reliable and trustworthy is very important  We learn at a early age that when you not on time at the train station the train will be gone:-)) and Of course I have a current police clearance

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

With a Swiss and Australian plumbing and gas trade license and 28 years of running Paramount Plumbers I’m the Plumber you can trust in all aspects of Plumbing.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

For a accurate quote for a small and routine job we need to have a good job description and some pictures.For a larger job we need renovation plans, time frame and the budget the customer has for the plumbing project and we need to do a site inspection

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Tip one: If any work is done in a cabinet or vanity please remove all items  Tip two: Please remove furniture or carpets when work is done near by Tip three: Please cover all electric gadgets with a drop sheet if work is close by

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For every Oneflare customer we offer a free domestic plumbing safety check for a complete peace of mind and big money savings

Question 12

What makes your pricing competitive?

Accepted Answer

We don’t charge to quote and have no call out fees and always look for the most economical way to price a job to still maintain quality

Question 13

How do you normally charge for your service?

Accepted Answer

We like to be paid after the job is completed and inspected by the customer with Visa,MasterCard, Eftpos or cheque.For bigger jobs we require a 25% deposit a 25% progress and a 50% final payment

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

General Plumbing and Gas work for domestic and industrial no job to big or small and installations of the Swiss Geberit wall-hung toilet systems

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I’ve done a apprenticeship in Switzerland for 3 years and worked as a licensed Plumber for 10 years  and a West Australian apprenticeship for 4 years  and working as a licensed Plumber for 26 years

Paramount Plumbers

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