Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have current public liability as well as professional indemnity insurance and we also provide a customer service guarantee.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I bought, built and renovated several investment properties long before I became a real estate agent and come from 5 generations of builders and architects.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Neville was a pensioner, who over decades had collected tons of furniture and trinkets, that took up every shed on his country property and every inch in his small house and driveway. He had a heart attack before settlement, so we organised large skips, cleaned up & then sold for a record price.

Question 4

What do you like most about your job?

Accepted Answer

I love helping people and provide solutions to their problems. I see my role as real estate agent more as a consultant than a sales person and love to turn clients into friends.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

It is all about the end result: what price did you achieve for your client and where are the testimonials to back it up?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long will it take to sell or lease my property? That depends very much on the condition and presentation of the property, it's location as well as the time of year, which drives supply and demand. But a great agent will always strive to get the best result in the quickest time!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My past client testimonials on our website speak for themselves and I am happy to pass on their phone numbers as well to prove they are all genuine, happy and real people.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

In just 5.5 years of operation we earned 4 Word of Mouth annual customer service awards for high client satisfaction. Check out our testimonials at www.realty1.net.au/testimonials.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Size of the land, size and floor plan of the house or unit, age of the building and appliances, have there been any improvements, additions and renovations along the way?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

First impressions are paramount - a neat entrance and tidy home & garden will always attract more interest and commonly results in a higher sale price or rent. A quick paint job can add thousands in value to your property and make it more appealing to tenants. Make sure all appliances work well.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Contact us for your FREE limited edition copy of 'The Ultimate Home Sellers Guide' by Gabriele Frenkel, owner and principal of PENINSULA PROPERTY CENTRE (recommended retail price A$29.95)

Question 12

What makes your pricing competitive?

Accepted Answer

It's not the lowest commission that makes the cheapest agent. The best agents will negotiate a sale price or rent much higher than any other agent, which will pay for his or her professional fee and marketing costs many times over and still leave money in your pocket.

Question 13

How do you normally charge for your service?

Accepted Answer

We offer a competitive commission for sales and property management. There is also a small marketing levy to show your property in the best light to prospective buyers and renters.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We deal in residential sales, property appraisals, development sites, investment properties and house & land packages as well as property management.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have been selling real estate for over 11 years and managing properties for more than 4 years in the Mornington Peninsula and Casey areas. As a fully licensed agent I run my own boutique agency, which has won several client service awards.

Peninsula Property Centre

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