Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

2 vaccines

Question 4

How did you decide to get into your line of work?

Accepted Answer

a celebration or a spontaneous laugh between friends. What started as a hobby quickly turned into a passion, and over time I realized how powerful visual storytelling can be. I got into photography and candid videography because I love freezing those fleeting, genuine moments that people can look back on and feel all over again.  The photobooth side came naturally—it's the fun, interactive extension of that same mission: creating memories. Seeing people let loose, be themselves, and walk away with a keepsake photo makes it incredibly rewarding. So really, I got into this line of work to celebrate people’s stories and turn everyday moments into lasting memories.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One of my favorite customer stories happened at a wedding we covered not long ago. The couple had asked for candid videography because they really wanted the day to feel natural and unstaged. During the reception, there was this spontaneous moment where the bride’s grandparents—who had been married for over 50 years—got up and started slow dancing together. It wasn’t planned, no one announced it, but we caught it on video, completely candid.  Later, when we delivered the footage, the couple said that clip brought them (and the whole family) to tears. They hadn’t even noticed it happening in the moment. It reminded me why I do what I do—not just to document events, but to capture those real, emotional moments that might otherwise go unseen.  Those little, unexpected memories are the most powerful, and getting to preserve them is what makes this work so meaningful.

Question 6

What do you like most about your job?

Accepted Answer

What I love most about my job is being able to capture genuine emotions and real connections. Whether it’s through a candid video, a beautifully timed photo, or a fun moment in the photobooth, I get to freeze memories that people will look back on for years to come.  There’s something incredibly rewarding about witnessing people at their happiest—laughing, celebrating, just being themselves—and knowing I helped preserve that moment forever. Every event is different, every person is unique, and no two days are ever the same, which keeps things exciting and creatively fulfilling.  It’s not just about taking pictures or filming—it’s about telling a story, creating joy, and giving people something meaningful to hold onto.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is your experience with events like mine? Can I see samples of your recent work? What packages or services do you offer? Do you offer both photography and videography? Are they separate teams? How do you handle candid moments? What is your backup plan for equipment or emergencies? How long will it take to receive the final photos/videos? Do you have reviews or client testimonials? Can we customize our package? What is your booking process and payment policy?

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. What packages do you offer, and what’s included? I offer flexible packages tailored to your needs—whether you’re booking just photography, videography, a photo booth, low-ground fog and cold sparkle machine or all fives. Each package includes:  Photography: Coverage by the hour or full-day, professionally edited high-resolution photos.  Candid Videography: Highlight reels, raw footage (if requested), and storytelling edits.  Photo Booth: Unlimited sessions, fun props, custom templates, instant prints, and a digital gallery.  Low-ground fog and cold sparkle machine   I’m happy to create a custom package to match your event and budget.  2. How many photos/videos will we get and when? For photography, I typically deliver between 50–80 edited images per hour of coverage. For candid videography, turnaround time is usually 2-7 days, and you'll receive a highlight video, plus any other deliverables discussed in your package.  You’ll get a private online gallery for photos, and video files can be shared digitally or on a custom drive/usb memory stick.  3. How does the photo booth work? The photo booth is super easy to use and fully attended. Guests can take unlimited photos with fun props and backdrops. We offer instant prints and a digital copy of every session. Custom templates can include names, dates, or event logos. We also do magazine style template as well.  4. Can you shoot both posed and candid moments? Absolutely! I specialize in capturing real, candid moments that tell the story of your day—but I’m also happy to guide you through posed shots when needed (like group photos or couple portraits). It’s all about balance and capturing your event naturally.  5. Have you worked on events like mine before? Yes! I’ve covered a wide range of events—weddings, birthdays, corporate events, family shoots, and more. Each one is unique, and I always approach them with fresh eyes and attention to detail.  6. What happens if you’re unavailable or there's an emergency? I always have a backup plan. I work with a network of trusted professionals and carry backup equipment to every event. Reliability is a top priority.  7. How do we book, and what’s the payment schedule? Booking is simple: once we finalize the package, you can book through our website www.photo2go.com.au . A deposit (usually 30-50%) secures your date. The balance is due before the event. I accept various payment methods for convenience.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

✅ Experience You Can Rely On I’ve worked across a wide range of events—from weddings and birthdays to corporate functions and private shoots. That means I know how to adapt quickly, stay professional under pressure, and deliver consistently high-quality results no matter the setting.  ✅ All-in-One Service Whether you’re booking photography, a photo booth, candid videography—or all three—you’ll benefit from one reliable point of contact who understands how to keep everything running smoothly and seamlessly.  ✅ Clear Communication & Planning From the first inquiry to the final delivery, I keep things transparent and organized. I listen carefully to your needs, help guide your vision, and make sure every detail is covered so there are no surprises.  ✅ Professional Gear & Backup Systems I use high-quality equipment for both photos and video, and I always bring backup gear just in case. Your memories are too important to risk.  ✅ Client-Focused Approach I treat every job like it’s my own event—with care, punctuality, and respect. Many of my clients return or refer others because they felt looked after and loved the final results.  ✅ Track Record of Happy Clients Don’t just take my word for it—my reviews and testimonials speak for themselves. I’m proud of the trust I’ve built and work hard to earn it every time.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

🎥 Versatile, All-in-One Service I offer photography, photo booth, and candid videography—so instead of juggling multiple vendors, you can have one reliable professional who ensures everything flows smoothly and looks cohesive across all formats.  📸 Authentic, Story-Driven Style My approach focuses on capturing real, candid moments—not just staged poses. Whether it’s a smile, a laugh, or a quiet glance, I aim to tell the full story of your event with natural, timeless visuals.  💼 Professionalism You Can Count On From prompt communication to punctual arrivals and organized setups, I take my work seriously. Clients appreciate how easy and stress-free the experience is from booking to delivery.  🛠️ Quality Equipment & Backup Plans I use professional-grade cameras, lighting, and editing tools—and I always come prepared with backup gear and contingency plans so nothing is left to chance.  💬 Personalized Attention No two events are the same, and I take the time to understand what matters most to you. Whether it’s a custom photo booth template or a special video request, I tailor my services to suit your style and vision.  🌟 Happy Clients, Real Results My business has grown through word of mouth, repeat bookings, and 5-star reviews. I don’t just aim to meet expectations—I aim to exceed them.  In short: I care about the experience just as much as the final product. When you hire me, you’re getting reliability, creativity, and someone who genuinely values your memories.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

📅 1. Date & Time of the Event Knowing your event date and start/end time helps me confirm availability and calculate how many hours of coverage you’ll need.  📍 2. Location/Venue Whether it’s local or out of town, the venue helps determine travel time, setup logistics, and if extra crew or equipment is needed.  🎉 3. Type of Event Is it a wedding, birthday, corporate event, or something else? Different events require different setups, shooting styles, and deliverables.  📷 4. Which Services You’re Interested In Are you looking for photography only, or do you also want a photo booth and/or candid videography? Knowing this helps me recommend bundled packages or tailored options.  ⏱️ 5. Duration of Coverage How many hours will you need coverage for? This affects not only the quote but also how I schedule editing and delivery timelines.  🎞️ 6. Any Special Requests or Add-ons Do you want a custom photo booth template, drone footage, or a fast-turnaround highlight reel? These extras help me fine-tune the quote based on your vision.  Once I have this information, I can put together a custom quote that suits your needs and budget. I’m always happy to chat through the details and suggest options that work best for you!

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Bundle Multiple Services Booking photography, photo booth, and candid videography together as a package can often save you more than hiring separate providers for each. I offer custom bundle deals that give you more value at a better rate.  ⏳ 2. Limit Coverage Time Think carefully about the key moments you want captured. If your event doesn't require full-day coverage, you can save by booking fewer hours. I can help you plan an efficient schedule so you still get all the important shots in a shorter time frame.  📅 3. Book Early & Be Flexible Booking in advance gives you access to early bird pricing or off-peak rates. If your event falls on a weekday or less busy date, I may be able to offer discounted pricing compared to high-demand weekends.

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Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

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