Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

PlumberAssist holds a $20million public liability certificate, full WorkCover insurance and a current plumbing licence from the Plumbing Industry Commission for your peace of mind.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

“I first became aware of PlumberAssist by seeing their well signed vehicle in my area and decided to give them a try.  I had my concerns about getting an honest & reliable plumber that I had never used before. Once they arrived I was very happy indeed.  Chris arrived on time and was very thorough & courteous - Also the extra service at looking at the condition of other appliances was very helpful.  They have the tools and parts on board to complete the job in the one visit, saving me taking more time off work. Chris was tidy and considerate about leaving my home in the condition he found it and discussed other issues regarding the overall maintenance of my home.  I would highly recommend PlumberAssist! – Thank You “  S. Bouroutzis – Home Owner, Kensington

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do You Operate 24 Hours? Absolutely. Our phones are manned 24 hours/ 7 days - even on Christmas Day! Our vehicles are fully stocked and ready for just about any job. We understand that plumbing emergencies can happen at any time of the day or night and we are here to help.  How Prompt Are You? We provide services Melbourne wide. With multiple vehicles on-road we offer fast service including emergency and 1 hour response across the Melbourne metropolitan area.  Are You Clean and Polite? When in your home our plumbers wear shoe covers, use mats to place their tools on and clean up after themselves thoroughly, leaving your home clean and tidy.  They will explain things to you clearly and offer you a range of product and service options within our transparent pricing structure.  Do You GUARANTEE Your Workmanship? We offer a lifetime guarantee on our workmanship. Parts are subject to manufacturers warranties.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Do You Want A Plumber To Turn Up On Time? PlumberAssist services 1500+ clients per year and we strive to deliver a prompt, reliable and professional service every time.  By choosing PlumberAssist you are choosing fully qualified, insured and reliable plumbers who care as much about your home as you do.  We provide solutions that we would recommend if it were our own home.

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To save you money before we start the work, we conduct a full safety inspection of the plumbing at your home.  This mitigates any potential issues that could cost you thousands of dollars in damages.  We also show you the location of your main water tap so in the event of any emergencies, you know where to turn off the water and therefore prevent any further damage to your home.

Question 6

What makes your pricing competitive?

Accepted Answer

Most homeowners don't have a lot of experience when it comes to choosing  plumbers, electricians etc so they are not sure how to evaluate them other than comparing hourly rates and materials.   The materials are the least important part of what you get when you hire a professional, licensed, criminal-free, and insured service provider with the proper tools, training, and technology to fix things right the first time and guarantee their work.  While we may not be the cheapest plumbers around, and are far from the most expensive, our customers tell us we are the most consistent, most reliable and offer the best value for your dollar.

Question 7

How do you normally charge for your service?

Accepted Answer

Most homeowners don't have a lot of experience when it comes to choosing  plumbers, electricians etc so they are not sure how to evaluate them other than an hourly rate. We choose to provide a fixed up front fee so there are no nasty surprises at the end of your job. To do this, we charge a $55 service call that we waive when you proceed with your job.  The hourly rate is incomparable when you hire a professional, licensed, criminal-free, and insured service provider with the proper tools, training, and technology to fix things right the first time and guarantee their work.  Our first job as a local expert for the last 20 years (and for a long time to come), is to be reliable and fair. We do this by giving you good information so you can make smart choices as to what's best for your family, your home and your bank account for the long term.   While we may not be the cheapest plumbers around, and are far from the most expensive, our customers tell us we are the most consistent, most reliable and offer the best value for your dollar.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Because of our vast knowledge in the plumbing and building industry, we have fast made a reputation of problem solving the hard issues others have failed to solve.  We hold each of our team to a high standard and do not compromise quality for cost.

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All our plumbers are fully qualified and as a company we invest many hours in training so our team can deliver the very best solution in your home.    We only hire the very best talent and all our plumbers are hired on a full time basis.

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