Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully licenced, insured and guarantee are work. We carry 20 Million in Public Liability and guarantee all work as per the Fair Trading and Australian Standards. Quality and service is our key focuses.

Question 2

How did you decide to get into your line of work?

Accepted Answer

41 years ago, I was given the opportunity to start as an apprentice plumber with BHP, it’s what you did back then. I have enjoyed many highs and lows since then, but I never regretted become a plumber.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We were approached by a new client who had a major seepage issue in the lower floor area of their home. They felt that they had no oppositions left, as no tradie was interested in try to resolve the problem at hand. We completed the job with a great outcome and a very happy client.

Question 4

What do you like most about your job?

Accepted Answer

We love hearing back from our satisfied clients, its reward for the hard work in a very competitive business world.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask for a clear scope of works and cost breakdown, understand just what you are getting for your purchase. A lot of tradies short cut. Often their work is not even compliant. Don’t let this happen to you. Ask and understand if the product you are thinking purchasing will meet your needs.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much will you charge me? We answer by given them clear instruction of our charges, inclusion and exclusions. Our plumbing manager will step you through our procedure. We provide quotation for large type works.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

“MY GUARANTEE TO YOU” Our small professional team of Plumbers will strive to offer a RELIABLE, HONEST and VALUE FOR MONEY service to you, our VALUED CUSTOMER.  Owner Manager – Paul Slade

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

At Plumbers Express we pride ourselves on deliver quality out come at competitive rates. Our service vehicles are immaculately equipped and stocked with materials, saving our clients time and money.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

A clear scope of the required addition, alteration or repair. Your proffered contact details, site address etc. The time frame in which would like the quotation completed by.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Tip 1. Action problems quickly, when you need assistance ring as early as possible, don’t let thing escalate. Tip 2. Clearly identify the problem that requires our attention. Tip 3. Give clear instruction when booking the job, this allows us to be best prepared to tackle the job in a timely manner.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a 15% discount on our labour for seniors and would like to extend the same discount to our Oneflare Clients. Please mention Oneflare when book your Job.

Question 12

What makes your pricing competitive?

Accepted Answer

We pull up at your door trained, equipped and ready to get onto the problem at hand. We understand the importance in maintaining a good client relationship, competitive pricing be one of the most important steps.

Question 13

How do you normally charge for your service?

Accepted Answer

We have an establish costs and charge are labour in 15-minute intervals. Our invoices itemise the completed scope of works and show a fully break down of labour, materials and discounts (Seniors discount when applicable). Transparency is our aim. For larger works, free quotations are provided.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Domestic & Commercial Plumbing Maintenance. Everything from tap washers, sewer repairs, roof repairs, gas work, large and complicated matters.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are fully licenced Plumbers (Backflow & TMV Qualified), Drainers, Gas Fitters (NG & LPG), Roof Plumbers. Lic Number 70066C We carry CM3 certification, meaning we are OH&S compliant. We are fully insured with 20 million dollars in public liability.

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Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Unique selling points

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Customer

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About Oneflare

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Plumbers Xpress Verified Business

Business contact details

Opening hours

Business description

Browse plumber experts by suburb

Services

Qualifications

Add your review

Reviews (4)

Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Unique selling points

Need an expert?

Customer

Businesses

Cities

About Oneflare

Oneflare group

Download our apps

Plumbers Xpress