Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured, along with being fully licenced Li: 9106 our work is warranted on all faulty workmanship at hand.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My Mother, at a young age before I even left school made me apply for an apprentaship in plumbing, at the time being 15years of age, thought she was wrong, she wasn't..

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Being sponsored by Prince Charles at a young age, got me some very interesting customers, oasis,            Leo Sayer, Des Oconner, and many more.

Question 4

What do you like most about your job?

Accepted Answer

customer satisfaction along with being able to ask if they were happy with your service. Recommendations is the main objective of any job.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

In the plumbing industry, its important to ask or see there plumbing licence, as work may not be insured  if the worst happens.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Generally customers are wary of how long the job will take in hand, specially if on a hourly rate, so explaining and reassuring customers that you will carry out repairs soon as possible.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We pride ourselves on recommendation, however being in the plumbing industry for 30 years dealing with  the public becomes second nature.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

With over 30 years in the plumbing industry, we pride our self's to be reliable, trustworthy, and honest along with tidy and a efficient service, we pride ourselves on recommendation.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

When quoting on any job its important that the customer is well aware of what is involved, along with the material cost and all measurements for the job at hand.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

When carrying out bathroom or laundry installations, customers sometimes prefer to remove existing there self's, this can reflect on the quotation and bring the cost down.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Oneflare old age pensioners will receive a discount on any work carried out on first visit, this will keep costs down which im sure will be appreciated.

Question 12

What makes your pricing competitive?

Accepted Answer

Being a small business, we have small over heads unlike your bigger firms, therefore we can keep the cost under there charges.

Question 13

How do you normally charge for your service?

Accepted Answer

Hourly rate or quotation. we can give either to the customer as some times quotations work out cheaper. We will advise the customer the best option.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

From Tap repairs and replacements to a quality tiling and plumbing service, this allows you to have all those small jobs done without 2 trades. Just ask!

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Fully licenced plumbers PL; 9106 30 years experience, White card, City and guilds, First aid certificated, 6 years apprenticeship, Fully insured, Sponsored By The Princes Trust.

Plumbing By William

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