Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are definitely insured. All our staff is full covered insurance and we give guarantee on all our work.

Question 2

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Family owned business. been in the industry long enough to know the way things are meant to be handled.  A big plus would be that we have a shop front so if need be we are always here for you to come in and speak in person about any issues if that makes you feel more comfortable.

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

You should hire us as we pride our team as one of the best in the industry with the most competitive prices. We will not leave the job until the customer is satisfied. customer service is our number one priority.

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We would need to know as much information as possible to get the most accurate quote on line. The more the better.

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Well obviously the best way to save money would be to do as much of the job needed yourself and whatever is left we will quote you on depending on the job of course.

Question 6

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We would love to offer a 10% discount from your first pool service or purchase with Pool Palace. in store or on site.

Question 7

What makes your pricing competitive?

Accepted Answer

We are a privately owned family business and not a franchise so we can afford to have lower prices and still give the same if not better services.

Question 8

How do you normally charge for your service?

Accepted Answer

We normally charge by the job description and not the time. each job is different in its own ways. As for chemicals, materials and equipment we have the best gear at a very low margin.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Swimming Pool Maintenance, Sales of equipment and chemicals and installations. in shop servicing. equipment repairs. customer service. pool lighting etc

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 10 years in the industry and still a young team we bring experience and a modern look into things. We are well connected through out the pool industry and deal with some of the best suppliers for chemicals and equipment in the country. There is not a job in our industry that we cant handle.

Pool Palace

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